Call 21112178885320492 2026-09-08 · Aditya Pandey · 1:04
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Interested | full conversation 11 turns, clean transcript (0% inaudible) | Marathi | 11 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise from a call center environment, but the main speakers are mostly clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.03
confidence high · +0/−1
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent greeted and identified but did not ask for permission to speak before jumping into the purpose of the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook; instead of a benefit, he referenced a past interaction and immediately asked for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Customer stated no current requirement, and the agent made no attempt to ask any discovery questions for future needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Do you have any requirement now, live?
Summary
Agent contacted a previous lead regarding an old MS plate inquiry. The agent skipped the opening hook and immediately asked for a live requirement. The customer stated they had no current need, and the call ended with the agent promising to WhatsApp his contact details. No discovery or pitching occurred.
Coaching
You skipped the permission and hook steps, jumping straight to qualification, which resulted in an immediate call shutdown; always build rapport and create interest before asking for business.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent greeted and identified but did not ask for permission to speak before jumping into the purpose of the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a hook; instead of a benefit, he referenced a past interaction and immediately asked for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Customer stated no current requirement, and the agent made no attempt to ask any discovery questions for future needs. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement now, live? Agent successfully asked if a current requirement exists, which the customer denied. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
Agent offered to send his number, which is not a committed next step like a scheduled callback or a quote. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.676 | 12.3s | 5.9s | 45.8s | 6.9s | 356.1 | 0 | 5 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.6s
Hello.
customer
2.3s
Yes.
हां.
agent
2.6s
Hello, am I speaking with Venkatesh ji?
Hello Venkatesh ji bolte hai?
customer
3.9s
Yes, speak.
हां, बोलो.
agent
4.6s
Sir, greetings. I am Aditya Pandey calling from JSW One, from JSW Steel. Sir, you were registered on our platform and had also given a requirement for MS plate. But that work didn't happen. Do you have any requirement now, live?
सर नमस्कार, मी आदित्य पांडे बोलतोय JSW One मधून, JSW Steel मधून. सर तुम्ही आमच्या platform वर register होते आणि एक requirement पण दिली होती MS plate मध्ये. पण ते work नाही झालं. आता काही requirement आहे का तुमची live मध्ये?
customer
11.8s
Not right now. No, not right now.
सध्या तर नाहीये. नाही, आता सध्या नाहीये.
agent
13.8s
Not right now, is it?
आता सध्या नाहीये का?
customer
14.6s
If it comes, I'll tell you. No. If there is, I'll tell you.
आले तर सांगतो. नाही. असेल तर सांगतो मी.
agent
16.7s
Um, I will WhatsApp you my number. If there is any requirement in the future, you can share it.
अं, मी तुम्हाला WhatsApp करतो माझा नंबर. Future मध्ये काही requirement असेल तर तुम्ही share करू शकता.
customer
20.0s
Yes, give it beforehand.
हो, आधी देऊन टाका.
agent
21.5s
Okay.
ठीक आहे.