Call 21112178885274141 2026-09-08 · sudeeps · 1:22
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 21 turns, clean transcript (0% inaudible) | Hindi | 21 | supply_led (campaign_name:medium) |
Audio: clear: Some minor background noise is present but does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.27
confidence high · +5/−1
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified themself and the company but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The customer immediately raised an objection, and the agent never delivered a supply or price hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent did not ask any of the required discovery questions; the conversation was stopped by the credit objection.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
credit
Sir, I purchase material on credit. And you don't give credit...
Summary
The agent connected with a customer who remembered a previous call. The customer immediately stated they only purchase on credit. The agent confirmed the company policy requires advance payment for the first order and, when the customer declined, offered to close the account, ending the call without any discovery or sales pitch.
Coaching
When a customer immediately raises a hard objection like credit, acknowledge it but still try to understand their business size before giving up on the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Uh sir, very good morning. This is Sudeep speaking from JSW One MSME. The agent identified themself and the company but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The customer immediately raised an objection, and the agent never delivered a supply or price hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent did not ask any of the required discovery questions; the conversation was stopped by the credit objection. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, and no USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The agent did not attempt to qualify the customer for any current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | okay, I will close your account, sir, okay? The agent gave up and offered to close the account, which is not a valid committed next step. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| credit | mishandled | Sir, I purchase material on credit. And you don't give credit... |
It's the company's SOP, the first order is on advance. No problem, okay, I will close your account, sir, okay? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.504 | 14.1s | 13.9s | 54.0s | 4.4s | 293.6 | 0 | 10 | 11 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
1.6s
Hello?
हेलो?
customer
2.2s
Hello?
हेलो?
agent
2.9s
Uh, Sai Shree Industries?
अह साई श्री इंडस्ट्रीज?
customer
4.4s
Yes.
हां।
agent
5.2s
Uh sir, very good morning. This is Sudeep speaking from JSW One MSME.
अह सर जी, वेरी गुड मॉर्निंग। सुदीप बोल रहा हूं JSW One MSME से।
customer
8.3s
Hello?
हेलो?
agent
9.3s
Hello?
हेलो?
customer
9.8s
Yes, yes, speak.
हां हां बोलो।
agent
10.6s
Uh sir, this is Sudeep speaking from JSW One.
अह सर सुदीप बोल रहा हूं JSW One से।
customer
12.1s
Yes, speak.
हां बोलो।
agent
12.8s
Can you hear me?
आ रही है आवाज?
customer
13.4s
Yes sir, yes.
customer
14.0s
Sir, I have spoken to you before. I purchase material on credit. And you don't give credit, uh, this, are you calling from Loha Level? No, where are you calling from? From JSW One?
सर मेरा पहले भी बात हुआ है आपसे। मैं क्रेडिट पे मटेरियल परचेस करता हूं। और आप क्रेडिट नहीं अह ये लोहा लेवल से बोल रहे हो? नहीं, कहां से बोल रहे हो? JSW One से?
agent
21.0s
I am calling from JSW One, Sudeep.
JSW One से बोल रहा हूं, सुदीप।
customer
22.5s
Yes. Sir, I purchase material on credit.
हां। सर मैं क्रेडिट पे मटेरियल परचेस करता हूं।
agent
24.7s
It won't be possible on advance?
एडवांस पे हो ही नहीं पाएगा?
customer
26.0s
Yes, yes.
जी, जी।
agent
27.4s
Okay sir. It's the company's SOP, the first order is on advance. No problem, okay, I will close your account, sir, okay?
ठीक है सर। कंपनी का एसओपी है, फर्स्ट ऑर्डर एडवांस पे होता है। कोई बात नहीं, चलो मैं आपका अकाउंट क्लोज कर देता हूं सर, ओके?
customer
31.8s
Yes sir, yes. Okay.
agent
33.0s
Thank you.
थैंक यू।
customer
34.3s
Thank you.
थैंक यू।