Call 21112178885257072 2026-09-08 · Aditya Pandey · 2:51
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Interested | full conversation 36 turns, clean transcript (0% inaudible) | Hindi | 36 | supply_led (campaign_name:medium) |
Audio: noisy: Significant call center background noise on the agent's side, but the main speakers are clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
MOQ: None MT None
material: None
3 · Supply
US
spec_not_available
Customer requested 'square box' (100x100), which the agent confirmed is not a product they supply.
4 · Sentiment
the CUSTOMER
+0.60
confidence high · +12/−2
from 18 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, jumping directly into the reason for the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a hook; instead, he went straight to asking about material requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Qualify
The agent asked about the material type but did not probe for specific details (grade, size, qty) of a current requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Closure with next step
I will WhatsApp you my number right now.
Summary
The agent contacted a lead whose primary requirement is stainless steel, a non-core product. The customer also uses a very small quantity of mild steel (below typical MOQ) and inquired about 'square box' sections, which the agent confirmed JSW One does not supply. The call concluded with the agent agreeing to send his contact details for potential future needs.
Coaching
Your opening missed the hook and permission steps. Always start by asking for a moment of their time and then state a clear benefit to capture their interest before asking questions.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak, jumping directly into the reason for the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not deliver a hook; instead, he went straight to asking about material requirements. |
| SL3 Discovery (6 Qs) | 2 | partial | 3 | 1.0 | Can you briefly tell me what business you do? The agent successfully discovered the customer's business, application, and quantity, but did not ask about current suppliers or payment terms. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The agent listed product categories but did not pitch any USPs. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The agent asked about the material type but did not probe for specific details (grade, size, qty) of a current requirement. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I will WhatsApp you my number right now. The agent committed to a clear next step of sending his contact details via WhatsApp, which the customer accepted. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.586 | 48.4s | 34.2s | 88.4s | 5.3s | 363.2 | 0 | 18 | 18 | 9 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
2.0s
Uh hello, am I speaking to Vids Project?
अह हेलो, Vids Project बोल रहे हैं?
customer
4.0s
Yes.
हां।
agent
4.6s
Sir, hello. I am Aditya Pandey calling from JSW One.
सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।
customer
7.8s
Okay.
agent
8.7s
Sir, actually you had registered on our platform, this call is regarding that. Do you have a requirement for stainless steel or for mild steel, sir?
सर एक्चुअली में हमारा प्लेटफार्म पे रजिस्टर थे, उसी के रिगार्डिंग कॉल था। आपका stainless steel में रिक्वायरमेंट रहता है कि mild steel में रिक्वायरमेंट रहता है सर?
customer
13.2s
Stainless steel.
agent
14.6s
Oh, so you don't use mild steel at all?
अच्छा, तो आप mild steel यूज़ ही नहीं करते हैं?
customer
16.5s
We do, but not that much is required.
करते हैं लेकिन इतना नहीं लगता है ज्यादा।
agent
18.4s
What quantity, I mean, I mean, do you do three tons, two tons, or even less than that?
कितना क्वांटिटी मतलब, मतलब three ton, two tons भी करते हैं क्या कि उससे भी कम?
customer
21.4s
No, it's even less than that. We use it only for making small structures.
नहीं, उससे भी कम होता है। वो सिर्फ छोटे-मोटे स्ट्रक्चर बनाने के लिए करते हैं।
agent
24.5s
Okay, got it. Sir, no issue. The thing is, we mostly deal in mild steel, that's why I wanted to know. Okay sir, no issue, I will note down this request of yours.
Okay, got it. सर कोई इशू नहीं है। क्या है कि हम लोग ज्यादा mild steel में ही डील करते हैं, इसलिए जानना था। ठीक है सर, कोई इशू नहीं, मैं आपका ये नोट डाउन कर लेता हूं ये रिक्वेस्ट।
customer
30.1s
No, I am going to work in that in the future, so I will let you know. Will you only provide plates or this too, do you provide boxes and all?
नहीं, मैं फ्यूचर में करने वाला हूं उसमें काम, तो मैं आपको बताता हूं। आपके सिर्फ प्लेट दोगे या ये भी, बॉक्स भी सब देते हो?
agent
35.2s
Sir, I didn't understand 'box', what are you saying?
सर हम लोग बॉक्स मतलब समझा नहीं, क्या बोल रहे हैं?
customer
37.0s
Square box, pipe, square box, 100 by 100.
agent
39.0s
Sir, we can do pipes. 'Square box', I am a little confused about this. Are you talking about panels?
सर pipes तो कर सकते हैं। Square box मतलब मैं थोड़ा कंफ्यूज हो रहा हूं इसमें। Panels की बात कर रहे हैं क्या आप?
customer
42.5s
Not channels, our 100 by 100 square box comes, right?
Channels नहीं, अपना 100 by 100 का square box आता है ना?
agent
44.7s
Yes, yes. No sir, we are not doing this right now. Currently, we do TMT, channel, beams, structure and this PPGI, CR, HR, HRPO, we do all this.
हां हां। नहीं सर, ये तो नहीं कर रहे अभी हम लोग। फिलहाल हम लोग TMT, channel, beams, structure और ये PPGI, CR, HR, HRPO, ये सब करते हैं हम।
customer
50.0s
Okay, okay.
ठीक है, ठीक है।
customer
50.9s
If I have some requirement, I will let you know.
मैं अगर कुछ रहता है रिक्वायरमेंट तो आपको बताता हूं।
agent
52.9s
Okay sir, I understood. I will... I will note down your...
ठीक है सर, मैं समझ गया। मैं आपका, मैं एक नोट डाउन कर लेता हूं आपके...
customer
54.8s
Will I have to contact?
कांटेक्ट करना पड़ेगा?
agent
55.8s
What sir?
क्या सर?
customer
56.3s
Where will I have to contact?
कांटेक्ट करने के लिए कहां करना पड़ेगा?
agent
57.9s
Sir, I will give you my phone number. If there is any requirement, you share it with me. We will work on it.
सर मैं आपको अपना फोन नंबर दे देता हूं। कुछ रिक्वायरमेंट रही, आप मुझे शेयर कर दीजिए। हम वर्क ऑन करेंगे।
customer
60.9s
Tell me the number.
बोलिए नंबर।
agent
62.1s
No, I mean I will WhatsApp it to you right now. No issue in that, it will work.
नहीं, ये मतलब मैं आपको WhatsApp कर देता हूं अभी। कोई उसमें इशू नहीं, चलेगा।
customer
64.3s
It will work, it will work.
चलेगा, चलेगा।
agent
65.2s
This is your WhatsApp number right now, isn't it?
ये अभी आपका WhatsApp नंबर है ना?
customer
66.6s
Yes, yes.
agent
67.6s
So I will WhatsApp you my number right now. If there is any requirement in the future, then let me know. Can you briefly tell me what business you do?
तो मैं आपको अभी WhatsApp कर देता हूं अपना नंबर। फ्यूचर में कुछ भी रिक्वायरमेंट रही, तो मुझे बता दीजिए। आपका थोड़ा मतलब ब्रीफ कर सकते हैं कि आप बिजनेस क्या करते हैं?
customer
73.2s
No, I... it's a project-based industry. Our... this food industry, chemical industry, for this we do pneumatic conveying systems, sir. Design, manufacturing.
नहीं, मैं प्रोजेक्ट बेस्ड इंडस्ट्री है। अपना ये food industry, chemical industry, इसके लिए हम लोग pneumatic conveying system ये करते हैं, सर। Design, manufacturing.
agent
79.4s
Okay.
customer
80.2s
So in this, if the customer gives the scope for the structure, then we make the structure. Otherwise, the structure is in the customer's scope, we only supply the equipment.
तो इसमें जो भी अगर कस्टमर स्ट्रक्चर का स्कोप देता है तो स्ट्रक्चर हम लोग बनाते हैं। अदरवाइज स्ट्रक्चर कस्टमर के स्कोप में रहता है, हम लोग सिर्फ इक्विपमेंट सप्लाई करते हैं।
agent
87.4s
Okay sir, okay, got it. I'll do one thing, I have already noted this down. If there is any requirement, share it with me. I will WhatsApp you right now. My name is Aditya Pandey.
ठीक है सर, okay, got it. मैं एक काम करता हूं, मैं ये नोट डाउन तो कर ही लिया हूं। कुछ भी रिक्वायरमेंट रहा, मुझे शेयर करिए। मैं अभी आपको WhatsApp कर देता हूं। My name is Aditya Pandey.
customer
92.9s
Okay sir, okay. Thank you.
agent
94.4s
Thank you. Thank you.