21112178885253681 · Call

Call 21112178885253681 2026-09-08 · sudeeps · 1:35

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
MSME_IS_PANIndia_NewReg_260526	Does_not_deal_Steel	full conversation 25 turns, clean transcript (0% inaudible)	Hindi	25	new_registration (campaign_name:high)

Audio: clear: Some background noise is present on the agent's side, but it does not affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

1.5/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

1 /4 flags

segment: wrong_product

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.28

confidence high · +22/−2 from 17 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) The call ended after the customer clarified they are a supplier, not a buyer, before any discovery questions could be asked.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−2.0 pts First opportunity identified The lead was correctly identified as a non-prospect, so no opportunity could be identified or callback scheduled per the rubric's criteria.

How Sajal Bhaskar did it on a 10.0/10 call —

I will call you tomorrow afternoon after 12 or 1 o'clock.

−2.0 pts Closure - one of three outcomes The call was correctly ended after disqualification, but did not result in one of the three prescribed closure outcomes (quote, callback, walkthrough).

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

did well

Warm welcome opener

Yeah, a very good afternoon sir. Sudhir here from JSW One MSME, Jindal Steel.

Summary

The agent contacted a new registration and quickly discovered the lead was not a steel buyer. The customer, a supplier of iron ore, had mistakenly registered believing the platform was for vendors. The agent clarified the platform's purpose and professionally ended the call.

Coaching

You correctly identified this was not a steel buyer and ended the call professionally, which was the right action for this lead.

Missed: NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
NR1 Warm welcome opener	1	pass	–	1.0	Yeah, a very good afternoon sir. Sudhir here from JSW One MSME, Jindal Steel. The agent provided a standard, professional opening.
NR2 Verify basic profile (4 Qs)	1	partial	2	0.5	Akshat Resources?... your account was registered on our portal for this Telangana location... what is the good name sir? The agent confirmed the company name and location but the call was disqualified before procurement involvement or contact details could be asked.
NR3 Full discovery (8 Qs)	3	fail	0	0.0	The call ended after the customer clarified they are a supplier, not a buyer, before any discovery questions could be asked.
NR4 Platform education	1	fail	–	0.0	this portal of ours, JSW One MSME, this is basically an e-commerce platform. यह प्लेटफॉर्म से हम स्टील सप्लाई करते हैं सर। The agent correctly explained the platform's function to clarify a misunderstanding, but did not pitch any of the required value propositions (pricing, TC, stock).
NR5 First opportunity identified	2	fail	–	0.0	The lead was correctly identified as a non-prospect, so no opportunity could be identified or callback scheduled per the rubric's criteria.
NR6 Closure - one of three outcomes	2	fail	–	0.0	The call was correctly ended after disqualification, but did not result in one of the three prescribed closure outcomes (quote, callback, walkthrough).

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.591	22.5s	15.6s	56.9s	4.4s	325.3	0	12	13	6

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

5.0s

Hello?

agent

5.7s

Akshat Resources?

customer

6.8s

Yes.

agent

7.4s

Yeah, a very good afternoon sir. Sudhir here from JSW One MSME, Jindal Steel.

customer

10.1s

Yeah sir. Good afternoon sir.

agent

11.2s

Uh your account was registered on our portal for this Telangana location and it was in reference with your steel procurement.

customer

14.9s

Procurement sir? No no sir. Uh we are into sir supply of this iron ore.

agent

18.3s

I'm sorry?

customer

19.0s

Supply of iron ore, ore.

agent

20.8s

I'm not getting. What you are trying to say sir?

customer

22.2s

Sir we are into supply of iron ore.

agent

23.7s

Iron ore. Okay, okay.

customer

25.5s

Yeah, regarding that we have registered it.

agent

27.3s

So you want to be our vendor. You don't want steel from us, correct?

customer

29.3s

Yeah yeah. No no sir. Vendor.

agent

30.6s

No no no. In that case, so what is the good name sir?

customer

32.8s

Amit Agarwal.

agent

34.1s

Okay Amit ji,

अच्छा अमित जी,

customer

35.0s

Yes.

agent

35.4s

You understand Hindi, right?

हिंदी समझते हो ना?

customer

36.4s

Yes yes, please tell me.

हाँ जी हाँ जी, बताइए ना।

agent

37.4s

Amit ji, this portal of ours, JSW One MSME, this is basically an e-commerce platform. From this platform, we supply steel, sir.

अमित जी, यह जो हमारा पोर्टल है ना, JSW One MSME, this is basically e-commerce platform. यह प्लेटफॉर्म से हम स्टील सप्लाई करते हैं सर।

customer

41.8s

Okay. Actually, I was told it was for a vendor, that's why.

ओके। एक्चुअली वेंडर वेंडर के लिए बोलके वैसे ही बताया था।

agent

44.3s

Yes. No no no sir. Okay anyways, thank you so much. Bye.

customer

46.5s

Thank you. Thank you.