Call 21112178885186641 2026-09-08 · Ronak Mehta · 2:48
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 38 turns, clean transcript (0% inaudible) | Hindi | 38 | supply_led (campaign_name:medium) |
Audio: clear: The call is clear with minimal background noise.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: trader
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.37
confidence high · +1/−7
from 11 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not greet properly or ask for permission to speak; they jumped directly into a requirement check.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook, instead opening with a direct product requirement question.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
The agent only asked what the customer does (trading), skipping all other discovery questions about volume, applications, or suppliers.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
did well
Pitch (2-3 USPs)
The situation is different now. We have our own delivery team. Plus we also have stockyards.
Qualify
Five ton... पच्चीस सौ बाय बारह सौ पचास, करेक्ट?... आपका अलीगढ़ ही रहेगा ये डिलीवरी लोकेशन?
Summary
The customer, a trader in Aligarh, mentioned a past delivery failure with JSW. The agent countered this by explaining improved delivery capabilities and then qualified a specific requirement for 5 tons of 5mm HRPO sheet. The call ended with the agent committing to provide a price quote.
Coaching
Ronak, you skipped the entire opening and discovery phase; build rapport and understand the customer's business first before jumping straight to qualifying a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Is there any requirement for HR or HRPO right now? The agent did not greet properly or ask for permission to speak; they jumped directly into a requirement check. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not lead with a supply or price hook, instead opening with a direct product requirement question. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | what do you do? Is yours manufacturing, trading? What is your work? The agent only asked what the customer does (trading), skipping all other discovery questions about volume, applications, or suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | pass | – | 1.0 | The situation is different now. We have our own delivery team. Plus we also have stockyards. The agent correctly pitched delivery and stockyard capabilities in response to the customer's stated past issue with delivery. |
| SL5 Qualify | 2 | pass | – | 2.0 | Five ton... पच्चीस सौ बाय बारह सौ पचास, करेक्ट?... आपका अलीगढ़ ही रहेगा ये डिलीवरी लोकेशन? The agent successfully captured all necessary details for a quote: grade (HRPO), thickness (5mm), width/length, quantity (5T), and location (Aligarh). |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I will tell you the price in a little while. The agent committed to a clear next step of providing a price, which the customer accepted. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | handled | No no, I will find out the price first, then I will tell. |
No, because if the price is right, will you do it in a day or two? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.595 | 45.5s | 31.0s | 91.5s | 8.1s | 316.5 | 0 | 20 | 17 | 18 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.5s
Hello
हॅलो
agent
1.5s
Hello, Sunil Gupta ji, this is Raunak speaking from JSW One.
हॅलो, सुनील गुप्ता जी रौनक बात कर रहा हूं मैं JSW One से।
agent
5.1s
Is there any requirement for HR or HRPO right now? In sheets, in coils?
कुछ HR में या HRPO में कुछ रिक्वायरमेंट आ रहा है अभी? शीट्स में, कॉइल्स में?
customer
8.8s
Sir, they don't deliver here. I had it done that way... I mean, I had spoken to someone from JSW before.
सर मेरा तो इधर डिलीवरी नहीं होती। मैं तो वैसे वैसे कराया था मतलब पहले बात करी थी मैंने किसी से JSW के लिए।
agent
13.4s
I can see that, I can see that. You have taken pricings from us five or six times but nothing could happen. So what was the issue, sir?
दिख रहा है मुझे, दिख रहा है मुझे। आपने पांच छे बारी हमारे से प्राइसिंग्स ली है बट वो हो नहीं पाया ऐसा कुछ। तो क्या इशू आया था सर आपको?
customer
18.4s
The issue was that they were saying we cannot deliver in Aligarh. I said okay.
इशू ये आया था कि वो ये कह रहे थे अलीगढ़ में हम डिलीवरी नहीं करा सकते। मैंने कहा ठीक है।
agent
22.9s
Okay.
ओके।
agent
23.7s
But sir, it seems a lot of time has passed, almost five or six months. The situation is different now. We have our own delivery team. Plus we also have stockyards. So if there is any requirement now, please tell me, I'll talk.
बट ये सर अभी काफी टाइम हो गया लगता है लगभग ये पांच छे महीने हो गए हैं। अभी के लिए सिचुएशन अलग है। हमारी खुद की डिलीवरी टीम भी है। प्लस स्टॉकयार्ड्स भी है हमारे। तो अभी कुछ रिक्वायरमेंट हो तो बताइए मैं करता हूं बात।
customer
31.6s
No, if I get to know the rate, then I'll talk. I mean 5 mm
नहीं, रेट पता चले तो फिर मैं बात करूं। मतलब पांच एमएम
agent
34.8s
5 mm HRPO.
पांच एमएम एचआरपीओ।
agent
36.7s
You need 5 mm. Do you need to procure this immediately or how is it? We'll do the price
आपको चाहिए पांच एमएम। ये आपको तुरंत प्रोक्योरमेंट करना है या कैसा है? प्राइस करते हैं
customer
39.6s
No no, I will find out the price first, then I will tell.
नहीं नहीं, प्राइस पहले पता करूंगा तब मैं बताऊंगा।
agent
42.1s
No, because if the price is right, will you do it in a day or two?
नहीं क्योंकि प्राइस अगर बैठ जाता तो कर लेंगे आजकल में?
customer
44.4s
Yes, if the price is right, then I will talk. I will let you know. First, tell me now so that I can ask further.
हां, प्राइस बैठ जाता तो मैं फिर बात कर लूंगा। मैं आपको बता दूंगा। पहले मुझे अभी बता दीजिए ताकि मैं पूछ सकूं फिर आगे।
agent
50.7s
Uh, what do you need, tell me? In 5 mm?
अह क्या चाहिए आपको बताइए? फाइव एमएम में?
customer
52.9s
5 mm HRPO.
पांच एमएम एचआरपीओ।
agent
54.9s
HRPO. And how much... do you need this in coil format or what do you need? Need it in sheet? What do you need?
एचआरपीओ। और कितना ये आपको कॉइल फॉर्मेट में चाहिए या क्या चाहिए आपको? शीट में चाहिए? क्या चाहिए?
customer
58.4s
Sheet.
शीट।
agent
59.0s
Five ton. And
फाइव टन। और
customer
59.9s
Five ton.
फाइव टन।
agent
60.3s
And what will be the length?
और क्या लेंथ रहेगी?
customer
61.7s
1250.
बारह सौ पचास।
agent
63.1s
And width?
और विड्थ?
customer
64.4s
Sorry. The length is 2500. 2500, 2500.
सॉरी। लंबाई तो पच्चीस सौ। पच्चीस सौ, पच्चीस सौ।
agent
66.8s
Yes, 2500 by 1250, correct?
हां, पच्चीस सौ बाय बारह सौ पचास, करेक्ट?
customer
69.0s
Yes, yes.
हां हां।
agent
69.9s
Okay. And your delivery location will be Aligarh itself?
ठीक है। और आपका अलीगढ़ ही रहेगा ये डिलीवरी लोकेशन?
customer
71.8s
Yes. Tell me the price.
हां। मुझे प्राइस बता दीजिए।
agent
73.0s
Yes. So
जी। तो
customer
73.5s
When you tell me the price, I will say yes or no.
जब आप प्राइस बता दोगे तो मैं हां या ना बता दूंगा।
agent
76.3s
Yes yes, that will work. Your pin code will be this, right, 202001?
जी जी, चलेगा। आपका पिन कोड ये रहेगा ना 202001?
customer
78.7s
Yes.
हां।
agent
79.6s
That will work. And sir, what do you do? Is yours manufacturing, trading? What is your work?
चलेगा। और आप सर क्या करते हैं? मैन्युफैक्चरिंग है आपका, ट्रेडिंग है? क्या है आपका काम?
customer
82.4s
Trading, trading, trading.
ट्रेडिंग, ट्रेडिंग, ट्रेडिंग।
agent
83.5s
I see. Okay. I will tell you the price in a little while.
अच्छा। ठीक है। मैं आपको प्राइस थोड़ी देर में बता देता हूं।
customer
86.4s
Yes.
जी।
agent
87.2s
Okay.
ओके।
customer
88.4s
Okay.
ओके।