Call 21112178878484641 2026-09-07 · Ronak Mehta · 0:50
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Interested | full conversation 11 turns, clean transcript (0% inaudible) | Hindi | 11 | supply_led (campaign_name:medium) |
Audio: muffled: The customer's voice is slightly muffled and lower in volume than the agent's, but the conversation is understandable.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.06
confidence high · +0/−2
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent greeted and identified but did not ask for permission to speak.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
No discovery questions were attempted as the customer shut down the call early.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
I will call you later.
did well
Qualify
Yes sir, is there any requirement this month for HR sheet or coils, for procurement?
Summary
Agent called to inquire about requirements for HR sheets or coils. The customer stated they had no current need and would call back when a requirement arises. The agent's attempt to get a specific timeline was unsuccessful, and the call ended without a firm next step.
Coaching
Your opening needs a hook; instead of just asking for a requirement, give the customer a reason to listen, like mentioning specific stock availability or a price signal.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent greeted and identified but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were attempted as the customer shut down the call early. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage. |
| SL5 Qualify | 2 | pass | – | 2.0 | Yes sir, is there any requirement this month for HR sheet or coils, for procurement? Agent successfully asked if a current requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
Agent did not secure a committed next step, accepting the customer's vague "I will call you". |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | I will call you later. |
Okay, still, by when is it expected? So that I can keep you in the list accordingly. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.661 | 12.1s | 6.2s | 31.7s | 3.4s | 247.9 | 0 | 5 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello.
हॅलो.
agent
1.6s
Hello Manish ji, Rounak Mehta speaking from JSW One.
हॅलो मनीष जी, रौनक मेहता बात कर रहा हूं JSW One से।
customer
4.8s
Yes, tell me.
हां बोलिए।
agent
5.5s
Yes sir, is there any requirement this month for HR sheet or coils, for procurement?
जी सर, कोई requirement अभी ये month में HR sheet या coils का अभी procurement का?
customer
8.5s
Not right now.
अभी नहीं है।
customer
9.6s
Right now... I'll tell you.
अभी मैं बोलता हूं।
agent
10.8s
When will your requirement come sometime, sir?
अभी कभी आएगा सर आपका requirement?
customer
12.8s
I will call you later.
मैं बाद में आपको कॉल करूंगा।
agent
14.6s
Okay, still, by when is it expected? So that I can keep you in the list accordingly.
Okay, फिर भी कब तक expected है? मैं अभी वैसे ऐसे लिस्ट में फिर रखूं, वैसे।
customer
18.0s
When it's there, I will make the call.
जब होगा मैं कर दूंगा फोन।
agent
20.0s
Alright. Okay.
ठीक है। Okay.