Call 21112178878301151 2026-09-07 · Jeevan Jeejo · 1:25
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | short or unclear audio reported as 'very poor' - transcript reliability reduced | Tamil | 19 | supply_led (campaign_name:medium) |
Audio: noisy: The customer's line is very poor, with their voice frequently breaking up and becoming inaudible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
material: EN8 grade
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.34
confidence med · +6/−0
from 12 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The agent skipped the hook and went directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the agent immediately asked for a requirement and then dealt with poor audio.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No USPs were pitched as no discovery was done and the call was cut short by audio issues.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
Sir, this is Jeevan calling from JSW platform.
Qualify
Do you have any requirement now, sir?
Summary
The agent contacted a lead from 'Sri Raghavi Platers'. The customer immediately stated a requirement for EN8 grade steel, but the call quality was poor, preventing clear communication. The agent successfully pivoted the conversation to WhatsApp to capture the details and provide a price, setting a clear next step.
Coaching
When faced with poor audio, you correctly pivoted to WhatsApp. However, try to open the call with a hook before asking for a requirement to build more value upfront.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Sir, this is Jeevan calling from JSW platform. The agent successfully introduced themself, the company, and used the customer's company name. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent skipped the hook and went directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the agent immediately asked for a requirement and then dealt with poor audio. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was done and the call was cut short by audio issues. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement now, sir? The agent asked for a requirement and, despite poor audio, made a clear attempt to capture it by moving to WhatsApp. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Okay sir, I will WhatsApp on that number now. Send the details on that number, I will check the pricing and tell you. A clear next step was established and agreed upon by both parties. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.671 | 25.9s | 12.7s | 46.4s | 5.2s | 271.0 | 0 | 10 | 9 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.0s
Hello?
customer
0.8s
Hello?
agent
1.6s
Uh hello, am I talking to Sri Raghavi Platers?
customer
4.1s
Yes sir.
agent
4.9s
Sir, this is Jeevan calling from JSW platform.
customer
7.0s
Okay.
agent
7.8s
Sir, this is... you have placed an enquiry in the name of Sri Raghavi Platers, I am calling regarding that. Do you have any requirement now, sir?
Sir idhu idhu vandhu neenga Sri Raghavi Platers perla oru enquiry pottirukangala adhu adhu kaaga pesuradhudha? Edhavadhu requirement irukka ippo sir?
customer
13.2s
Sir six point, sir of six mm, of MS.
Sir six point, sir six mm oda, MS oda.
agent
16.0s
Sir your voice is breaking. What sir?
Sir unga voice break aagudhu. Enna sir?
customer
18.0s
Sir EN8 grade [inaudible] sir.
agent
20.6s
Sir, I can't hear your voice. Okay, no problem, please confirm this, this 81248060500 is your WhatsApp number, right?
Sir unga voice ketkala. Seri paravalla konjam idhu confirm pannunga, indha 81248060500 unga WhatsApp number thaane?
customer
25.6s
Yes sir, yes sir.
Aama sir, aama sir.
agent
27.0s
Ah okay, okay. Okay sir, I will WhatsApp on that number now. Send the details on that number, I will check the pricing and tell you.
Ah okay, okay. Seri sir, naan ippo andha number la WhatsApp panren. Andha number la details anuppu, naan pricing kettu solren.
customer
32.1s
Ah okay, okay sir, I'll do it, okay.
Ah okay, okay sir, panren, okay.
agent
33.6s
Sir, what is your name?
Sir unga peru enna?
customer
34.7s
My name is Senthil, Senthil Kumar [inaudible].
En peru Senthil, Senthil Kumar [inaudible].
agent
37.2s
That is also not clear. No problem sir, I will message on WhatsApp.
Adhuvum clear aagala. Paravalla sir, naan WhatsApp la message panren.
customer
39.9s
Ah okay, okay.
agent
40.9s
Okay, okay.