Call 21112178878214291 2026-09-07 · Jeevan Jeejo · 1:37
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Wrong_Number | full conversation 20 turns, clean transcript (0% inaudible) | Tamil | 20 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background chatter but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.77
confidence high · +22/−2
from 13 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not introduce themselves, the company, or ask for permission to speak, instead jumping directly into a follow-up.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
No hook was delivered as the call was treated as a follow-up on a previous conversation.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the conversation was entirely about a pricing issue on a past order.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
price
So the rate was a low rate, wasn't it? At that time it was four or five rupees less.
Summary
This was a follow-up call. The customer, who appears to be a trader, explained that a market price increase since a previous order was placed is causing a loss for their end-client. The agent acknowledged the price change but did not propose a solution, instead asking the customer to provide an update. The call ended without a firm next step or resolution.
Coaching
Even on a follow-up call, you must control the conversation. When a customer explains a pricing problem, take ownership by proposing a concrete solution, like a new quote, instead of passively waiting for them to get back to you.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not introduce themselves, the company, or ask for permission to speak, instead jumping directly into a follow-up. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
No hook was delivered as the call was treated as a follow-up on a previous conversation. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the conversation was entirely about a pricing issue on a past order. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched during the call. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The agent did not attempt to qualify for a new or current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The next step was vague and placed the onus on the customer to provide an update, rather than being a firm agent commitment. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | So the rate was a low rate, wasn't it? At that time it was four or five rupees less. |
Oh, it was less that day, but now the Indian [price] has increased, sir. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.335 | 12.5s | 24.8s | 59.7s | 3.4s | 302.4 | 0 | 8 | 11 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.4s
Hello.
customer
1.4s
Hello sir, tell me sir.
ஹலோ சார், சொல்லுங்க சார்.
agent
2.4s
Yesterday this... Sir, what happened, the client isn't replying yet?
நேத்து இது... சார், என்னாச்சு client இதுவரைக்கும் reply பண்ண மாட்டேங்கிறாரு?
customer
5.2s
He seems to be making enquiries about your place.
அவரு உங்க ஊரெல்லாம் enquiry பண்ணிக்கிறாங்க போல இருக்குது.
agent
7.6s
What sir?
என்ன சார்?
customer
8.5s
They seem to be making enquiries about your place, sir.
உங்க ஊரெல்லாம் enquiry பண்ணிட்டு இருக்கிறாங்க போல இருக்குது சார்.
agent
11.0s
Yes, until then reply...
ஆமா, அதுவரைக்கும் reply...
customer
11.9s
That is, ten days ago, ten fifteen days, that is, they placed the order in the middle of August.
அதாவது ten days முன்னாடி, ten fifteen days, அதாவது August மிடில்ல எடுத்திருக்காங்க order.
agent
18.4s
Okay.
customer
19.0s
So the rate was a low rate, wasn't it? At that time it was four or five rupees less.
அதனால rate கம்மி rate இல்லைங்களா, அப்போ ஒரு நாலு ரூபா, அஞ்சு ரூபா கம்மியா இருந்தது.
agent
22.2s
Oh, it was less that day, but now the Indian [price] has increased, sir.
ஓ, அன்னைக்கு கம்மியா இருக்கு, ஆனா இப்போ Indian ஜாஸ்தி ஆயிருச்சு சார்.
customer
25.0s
Yes yes, today it has increased, see.
ஆமா ஆமா, இன்னைக்கு இன்னைக்கு increase ஆயிருக்கு பாருங்க.
customer
26.8s
So what has happened is, they are incurring a loss, the client.
அதனால என்ன ஆயிருக்குன்னா, அவங்களுக்கு loss ஆகுது client-க்கு.
customer
29.0s
So I don't know what they are doing by applying above. They have asked the client above for a revised price.
சோ அவங்க மேல apply பண்ணி என்ன பண்ணிட்டு இருக்காங்கன்னு தெரியல. மேல client கிட்ட revised price கேட்டிருக்காங்க.
agent
32.1s
Okay okay. I will talk to the client like that and tell me what the update is, sir. Then I will send you the revised price.
சரி சரி. நான் அந்த மாதிரி client கிட்ட பேசி என்ன update-ன்னு சொல்லுங்க சார். அப்போ நான் revised price உங்களுக்கு அனுப்புறேன்.
customer
35.5s
Okay sir, okay sir, okay sir.
சரிங்க சார், சரிங்க சார், சரிங்க சார்.
agent
36.5s
Okay sir, thank you sir.
சரி சார், thank you சார்.
customer
37.5s
Okay, thank you, thank you sir.
Okay, thank you, thank you சார்.
customer
38.5s
Okay.
unknown
39.4s
Thanks.