Call 21112178878137772 2026-09-07 · Sajal Bhaskar · 1:14
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 15 turns, clean transcript (0% inaudible) | Hindi | 15 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise (street sounds, other people talking) on the customer's side, which sometimes makes their speech slightly difficult to discern.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.20
confidence high · +2/−2
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked no discovery questions about the customer's business, volume, or suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No discovery was performed, and consequently no USPs were pitched.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
I was calling from JSW One, hello. ... Do you have two minutes to talk?
Qualify
I just wanted to ask if you had any requirement right now for HR CR? HR or HRPO, anything that you procure.
Summary
The agent contacted a lead at 'Terraform' and asked for permission to speak. The customer stated they were outside and had no current requirement for HR/CR. The agent skipped the hook and discovery, and after the customer's dismissal, ended the call by offering to send a card without securing a firm next step.
Coaching
You missed the chance to create interest by skipping the hook and all discovery questions; always lead with a benefit before asking for their business.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | I was calling from JSW One, hello. ... Do you have two minutes to talk? Agent greeted, identified JSW One, used the company name, and asked for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked no discovery questions about the customer's business, volume, or suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was performed, and consequently no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | I just wanted to ask if you had any requirement right now for HR CR? HR or HRPO, anything that you procure. Agent successfully asked if a current requirement exists, which is the core intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I'll send and keep the card on this number, let me know however it is, okay? Agent did not secure a committed next step, such as a specific callback date, settling for sending a card. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.7 | 18.9s | 8.1s | 47.0s | 5.5s | 285.7 | 0 | 7 | 8 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
agent
1.6s
Hello, am I speaking with someone from Terraform?
हेलो, ये Terraform से बात कर रहे हैं?
customer
3.6s
Yes, yes.
जी, yes.
agent
4.2s
I was calling from JSW One, hello.
JSW One से बात कर रहा था, नमस्कार।
customer
7.4s
Yes sir.
जी सर।
agent
8.1s
Do you have two minutes to talk? You seem a little busy.
दो मिनट है बात करने के लिए? आप थोड़ा बिजी लग रहे हैं।
customer
10.5s
Yes, I am outside right now, actually.
हां, मैं अभी बाहर हूं actually.
agent
12.3s
I just wanted to ask if you had any requirement right now for HR CR? HR or HRPO, anything that you procure.
मैं बस यही पूछना चाह रहा था कोई requirement था क्या अभी HR CR में? HR या फिर HRPO anything आप जो लेते हो।
customer
18.2s
No, not right now.
नहीं अभी तो नहीं है।
agent
19.5s
Okay. When could it be, sir, can you tell me? I will call then once. I will also leave my card on this number.
अच्छा। कब हो सकता है सर बता सकते हैं? मैं तब कॉल कर लूंगा एक बार। मैं अपना कार्ड भी छोड़ दूंगा इस नंबर पे।
customer
24.5s
For now there isn't any, if there is I will inform you, okay?
अभी तो फिलहाल नहीं है, होगा तो मैं inform करता हूं आपको, है ना?
agent
27.6s
I'll send and keep the card on this number, let me know however it is, okay?
मैं कार्ड भेज के रखता हूं इस नंबर पे, बताइएगा जैसा भी हो, है ना?
customer
30.8s
Okay.
ठीक है।
agent
31.6s
Okay.
customer
33.0s
Hmm.
हम्म।