Call 21112178878127432 2026-09-07 · Jeevan Jeejo · 0:59
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Does_not_deal_Steel | full conversation 9 turns, clean transcript (0% inaudible) | English | 9 | supply_led (campaign_name:medium) |
Audio: clear: There is some background noise on the customer's side, but the main conversation is intelligible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.12
confidence high · +2/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The call ended before the agent could deliver the hook, as the customer requested a callback.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer was busy and deferred the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
The call did not progress to the qualification stage.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
Uh sir, I'm Jeevan calling from JSW One platform. Good time to talk, sir?
Closure with next step
Okay, 11 o'clock I'll call you tomorrow.
Summary
The agent introduced himself and the company. The customer stated he was busy and asked for a callback the next day. The agent respected the request and scheduled a follow-up call for 11 AM.
Coaching
When the customer is busy, you did the right thing by not pushing and instead locking in a specific time for a callback.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Uh sir, I'm Jeevan calling from JSW One platform. Good time to talk, sir? Agent correctly introduced himself, the company, used the customer's name, and asked for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call ended before the agent could deliver the hook, as the customer requested a callback. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer was busy and deferred the call. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call did not progress to the qualification stage. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Okay, 11 o'clock I'll call you tomorrow. Agent successfully scheduled a specific callback time, establishing a clear next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.689 | 10.2s | 4.6s | 44.2s | 3.6s | 247.1 | 0 | 5 | 4 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
agent
1.8s
Uh hello, good evening. Am I talking to Mr. Vasantha Kumar?
customer
4.5s
Speak.
बोलो।
agent
5.2s
Uh sir, I'm Jeevan calling from JSW One platform. Good time to talk, sir?
customer
9.0s
Uh sir, please uh talk to tomorrow, sir.
agent
12.0s
Okay, tomorrow around on the 11 o'clock?
agent
13.8s
Okay, 11 o'clock I'll call you tomorrow.
customer
15.6s
Yes, okay, okay.
हां, ओके, ओके।
agent
16.5s
Okay, thank you.