Call 21112178878096391 2026-09-07 · Rohit Mishra · 1:24
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Wrap up time exceeded :0 | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | supply_led (campaign_name:medium) |
Audio: noisy: There is significant background noise on the agent's side. The agent's audio also breaks up towards the end of the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.20
confidence high · +1/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not identify JSW One or ask for permission in the opener, causing immediate customer confusion.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent skipped the hook and jumped directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the call ended before this stage.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent failed to open the call correctly, leading to customer confusion about who was calling and why. The customer then reported a bad audio connection, and the agent offered to call back, ending the call before any discovery or qualification could take place.
Coaching
You must complete the full opener - introducing yourself and JSW One, and asking for permission - before asking about requirements, as this confused the customer and ended the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not identify JSW One or ask for permission in the opener, causing immediate customer confusion. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent skipped the hook and jumped directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the call ended before this stage. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent asked for a requirement out of sequence, before the call was properly opened, which did not function as a qualification attempt. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
Agent ended with a vague "I will call you back," not a specific, committed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.576 | 11.7s | 8.6s | 63.7s | 3.4s | 256.4 | 0 | 7 | 9 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.9s
Hello?
हेलो?
agent
2.6s
Hello? Am I speaking with Kamal ji?
हेलो? कमल जी बात कर रहे है?
customer
4.3s
Speaking.
बोल रहा हूं।
agent
5.1s
Kamal ji, this is Rohit Mishra speaking.
कमल जी, रोहित मिश्रा बात कर रहा हूं।
customer
7.6s
Yes, sir.
बोलिए सर।
agent
8.6s
Uh, do you have any requirement from here, what do you call it, in HR?
अ ये कुछ आपका इधर से क्या कहते हैं, HR में कुछ requirement है क्या?
customer
12.7s
Requirement in HR?
HR में requirement?
customer
14.4s
Sir, where, what did you call regarding?
सर, कहां, किसके regarding phone किया आपने?
agent
16.6s
Sir, I am Rohit Mishra speaking, from JSW One, from Mumbai.
सर, मैं रोहित मिश्रा बात कर रहा हूं, JSW One से, from Mumbai.
customer
19.5s
From where?
कहां से?
agent
20.5s
From Mumbai.
customer
21.4s
Mumbai. Yes, so in HR
Mumbai. हां तो HR में
agent
22.6s
JSW One.
customer
24.0s
I can't hear your voice clearly.
आपकी ना आवाज़ मुझे कुछ ठीक से सुनाई नहीं दे रही है।
agent
26.8s
Uh, I will call you back.
अ मैं आपको call back करता हूं।
customer
28.6s
Okay.