JSWOzonetel · Call Analysis

Call 21112178878089111 2026-09-07 · Jeevan Jeejo · 1:04

CampaignDispositionCould we hear it?Language TurnsPitch type
IS_MFG_HR_HRPO_Sep26 Call_back_later no conversation no human conversation on the recording (voicemail / IVR / ringing) English 2 supply_led (campaign_name:medium)
Audio: clear: The call went to the customer's voicemail, and the agent left a message.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP
n/a
n/a

2 · Customer quality

the LEAD we handed over
– /4 flags

3 · Supply

US
none

4 · Sentiment

the CUSTOMER
n/a
confidence none · +0/−0 from 0 hits
excluded: dead call (red band)

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratioAgent talkCustomer talk Dead airLongest monologueWPM InterruptsAgent turnsCust turns Q marks
1.0 heavy 6.2s –s 57.8s 6.2s 203.2 0 1 – 0

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

unknown
0.6s
The call has been forwarded to voicemail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.
agent
12.1s
Hi Mr. Ramesh. This is Jeevan from JSW One platform. Uh, kindly give a call back once you're free. Thank you.