Call 21112178878078091 2026-09-07 · Rohit Mishra · 2:12
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 36 turns, clean transcript (0% inaudible) | Hindi | 36 | supply_led (campaign_name:medium) |
Audio: noisy: There is significant background chatter and office noise throughout the call, but the primary speakers are mostly clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
customer wanted it 2-4 days;
we committed to no date
4 · Sentiment
the CUSTOMER
-0.20
confidence high · +5/−11
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, instead jumping directly into a question about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook; he immediately asked if the customer had a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only asked what the customer makes and their monthly consumption (2/6 questions), failing to meet the 'partial' threshold.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
price
Your price sometimes goes higher than retail. I don't know. Now that we are talking directly to the company, we feel we'll get it for a few percent lo
did well
Closure with next step
Okay, I'll send it.
Summary
The agent connected with a manufacturer who has an immediate requirement for HR and CR coils. The customer raised a significant objection about JSW One's pricing being higher than retail. The agent did not follow the pitch structure, failed to gather complete requirement details, and did not handle the price objection effectively, but did agree to send a quote for the customer to review.
Coaching
You must follow the pitch structure; you skipped the opener and hook, and failed to conduct discovery, which meant you couldn't handle the price objection or build value.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak, instead jumping directly into a question about requirements. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not lead with a supply or price hook; he immediately asked if the customer had a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 2 | 0.0 | What do you make? Agent only asked what the customer makes and their monthly consumption (2/6 questions), failing to meet the 'partial' threshold. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched. When the customer raised a price concern, the agent only deflected instead of pitching the relevant USP. |
| SL5 Qualify | 2 | fail | – | 0.0 | is there any requirement right now, sir? Although an immediate requirement was identified, the agent failed to capture critical details like grade, width, quantity, or location. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Okay, I'll send it. The agent committed to sending a quote via WhatsApp as the next step, which the customer agreed to. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | Your price sometimes goes higher than retail. I don't know. Now that we are talking directly to the company, we feel we'll get it for a few percent lower, but instead, it goes higher. |
It's a market, you compare it with the market once, then tell me. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.652 | 65.3s | 34.8s | 31.9s | 45.6s | 131.4 | 0 | 17 | 19 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
3.0s
Hello?
हेलो?
agent
4.2s
Mr. Pankaj, hello.
पंकज जी नमस्ते।
customer
5.4s
Hello?
हेलो?
agent
6.3s
Yes Mr. Pankaj, hello, this is Rohit Mishra speaking from JSW One.
हां पंकज जी नमस्ते, रोहित मिश्रा बात कर रहा हूं जेएसडब्ल्यू वन से।
customer
8.9s
From where?
कहां से?
customer
10.8s
Where are you speaking from?
कहां से बात कर रहे हो?
agent
12.0s
This is Rohit Mishra speaking from JSW One, from Mumbai.
रोहित मिश्रा बात कर रहा हूं जेएसडब्ल्यू वन से, फ्रॉम मुंबई।
customer
14.4s
Yes, yes.
हां जी, हां जी।
agent
15.2s
Mr. Pankaj, did you have any requirement in HR right now?
पंकज जी, एचआर में कुछ रिक्वायरमेंट थी अभी?
customer
17.2s
Yes, there's always a requirement, man. In HR, in CR, in both.
हां हमेशा रहती है यार। एचआर में, सीआर में, दोनों में होती है।
agent
19.6s
Okay. 1.6, 1.6
अच्छा। 1.6, 1.6
customer
20.7s
In HR, 1.6, 3 mm and 5 mm is required.
एचआर में 1.6, 3 mm और 5 mm चाहिए होता है।
agent
23.1s
3 mm, 1.6, 3 mm and 5 mm.
3 mm, 1.6, 3 mm और 5 mm.
customer
24.9s
It's 1.6, 3 mm and 5 mm.
1.6, 3 mm और 5 mm रहता है।
customer
26.8s
Do you deal in cold rolled or in HR?
आप कोल्ड रोल्ड में करते हैं या एचआर में करते हो?
agent
28.8s
No no, we have HR, CR, everything.
नहीं नहीं, हमारा एचआर, सीआर सब है।
customer
30.3s
You have CR as well, right? So in CR, it's .6.
सीआर भी है ना? तो सीआर में .6 रहता है।
agent
32.2s
It's .6. What do you make?
.6 रहता है। क्या बनाते हैं आप?
customer
33.6s
Those are export items of different types.
वो एक्सपोर्ट आइटम्स हैं अलग-अलग तरीके की।
agent
36.2s
Okay, okay, okay. What is the monthly consumption like?
ओके, ओके, ओके। ऐसे मंथली कितना रहता है कंजम्पशन?
customer
38.5s
Just recently, we got 10-12 tons.
अभी रिसेंटली दस-बारह टन आया था हमारा।
agent
40.7s
Okay, so in one go, 10-12 tons come, right?
अच्छा, वन टाइम में दस-बारह टन आता है, है ना?
customer
42.6s
Yes.
हां।
agent
43.2s
So, is there any requirement right now, sir?
तो अभी कुछ है क्या सर जी रिक्वायरमेंट?
customer
44.5s
The material is just about to finish in a short while.
अब बस खत्म होने वाला है माल थोड़ी देर में।
customer
46.4s
It will be finished in one or two, two to four days. We need material now.
एक-दो, दो-चार दिन में खत्म हो जाएगा। अभी चाहिए माल।
agent
48.8s
Alright, then? Yes.
ठीक है ना? हां।
agent
50.3s
I'll send it to you on WhatsApp.
मैं आपको WhatsApp पे भेजता हूं।
customer
51.4s
Your price sometimes goes higher than retail. I don't know. Now that we are talking directly to the company, we feel we'll get it for a few percent lower, but instead, it goes higher.
आपका रिटेल से भी प्राइस हाई चला जाता है समटाइम्स। आई डोंट नो। अभी दो डायरेक्ट आप कंपनी से बात कर रहे हो, तो हमें लगता है कि कुछ, कुछ परसेंट नीचे मिलेगा, वो उल्टा ऊपर चला जाता है।
agent
57.1s
No, no, no, that won't happen. You just do this for me once, what do you call it, just send me the requirement once.
नहीं नहीं नहीं, ऐसा नहीं होगा। आप मेरे को एक बार ये करो, क्या कहते हैं, आप मेरे को एक बार बस भेजिए रिक्वायरमेंट।
agent
101.2s
It's a market, you compare it with the market once, then tell me.
मार्केट है, आप एक बार मार्केट से कंपेयर करना, फिर बताना।
customer
103.3s
Yes, I do compare with the market, but if you, if there's no benefit, then what's the point, right? So I've told you, in .6 we need sheets. And 1.6, 3 mm and 5 mm.
हां वो तो मैं करता हूं मार्केट में कंपेयर, बट आप, आप अगर कुछ बेनिफिट नहीं होगा, फिर क्या फायदा ना? तो आपको मैंने बता दिया .6 में चाहिए तो शीट चाहिए होती है। और 1.6, 3 mm और 5 mm.
agent
109.9s
Okay, okay.
ठीक है, ठीक है।
customer
110.6s
You quote me, if the deal seems possible, if it works out, then we'll take the material, there's no problem with that.
आप मुझे कोट करो, अगर कुछ बात लगती हुई, बनती हुई, तो माल ले लेंगे, उसमें कोई दिक्कत नहीं है।
agent
114.6s
Okay, I'll send it.
ठीक है, मैं भेजता हूं।
customer
115.3s
Okay, thank you.
ठीक है, थैंक यू।