Call 21112178878077941 2026-09-07 · Ronak Mehta · 1:15
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 15 turns, clean transcript (0% inaudible) | Hindi | 15 | supply_led (campaign_name:medium) |
Audio: clear: The customer's voice is slightly more distant than the agent's, but still perfectly audible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.06
confidence high · +1/−1
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not use the customer's name or ask for permission to speak, instead jumping directly to a qualifying question.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook or benefit statement, moving from introduction directly to qualification.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
Agent attempted one discovery question, but the call was shut down before the minimum of three could be asked.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
did well
Qualify
Do you have any requirement right now for MS steels, HR sheets, coils?
Summary
The agent reached a contact who was not the correct decision-maker. The customer stated they had provided the correct contact's details on previous calls and asked the agent to speak with him instead. The call ended with the customer requesting their number be deleted from the system.
Coaching
Your opener is critical; always greet the customer by name and ask for permission to speak before asking about requirements to build rapport.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not use the customer's name or ask for permission to speak, instead jumping directly to a qualifying question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a hook or benefit statement, moving from introduction directly to qualification. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | Now, what do you procure? Do you procure this same material or has your procurement changed? Agent attempted one discovery question, but the call was shut down before the minimum of three could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to a point where USPs could be pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement right now for MS steels, HR sheets, coils? Agent successfully executed the intent of this step by asking if a current requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended with the customer's request to be removed from the list; no next step was committed. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.575 | 16.5s | 12.2s | 46.3s | 5.7s | 283.6 | 0 | 8 | 7 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.5s
Hello.
agent
2.3s
Hello. Yes, Raunak Mehta speaking from JSW One. Do you have any requirement right now for MS steels, HR sheets, coils?
Hello. जी रौनक मेहता बात कर रहा हूं मैं JSW One से। अभी कुछ requirement आ रहा है आपको MS steels में, HR sheets में, coils में?
customer
8.3s
No sir, no.
नहीं सर, नहीं।
agent
9.0s
Okay.
agent
10.3s
Now, what do you procure? Do you procure this same material or has your procurement changed?
अब procurement किस चीज का, इसी material का करते हैं या कुछ change हुआ है आपका procurement?
customer
13.5s
I used to get calls from you before as well, I had told you that this is a Chinese company, Antai. He had used the phone. I had given Joy's number.
आपके यहां से मेरे पास पहले भी फोन आते थे, मैंने बता दिया था कि ये China की company है Antai. उसने फोन use किया था। मैंने number दे दिया था Joy का।
agent
18.8s
Okay.
customer
19.5s
Talk to him only. He is the one who will talk. Meaning, this is of no use to me.
उसके साथ ही बात करिए। वही वही बात करेंगे। मतलब मेरे काम का नहीं है ये।
agent
22.5s
Yes, yes, yes. Right?
जी, जी, जी। Right?
customer
23.9s
Yes?
जी?
agent
24.5s
But what is his number? We don't have his number.
But उनका number क्या है? हमारे पास number नहीं है उनका।
customer
26.8s
Then you just delete my number.
तो फिर आप मेरा number ही delete कर दीजिए।
agent
28.4s
I'll do that, I'll remove the number. You tell me his number, I'll note it down.
मैं वही, वैसे number, number निकालता हूं। आप उनका number बताइए ना मुझे, मैं note down कर लेता हूं।
customer
31.2s
You please delete my number.
आप मेरा please delete कर दीजिए number.
agent
33.2s
I will delete it. You give me that number...
मैं वही delete कर देता हूं। मुझे आप वो number...