Call 21112178878055711 2026-09-07 · Ronak Mehta · 1:39
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Interested | full conversation 24 turns, clean transcript (0% inaudible) | Hindi | 24 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the customer's side but does not significantly hinder transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.05
confidence high · +2/−7
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but failed to ask for permission to speak before jumping into the purpose of the call.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a hook or value proposition; he went directly to asking about a requirement.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
The agent did not ask any discovery questions about the customer's business, volume, or current procurement.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
did well
Qualify
is there any requirement right now, sir, for you now in HR, in this?
Summary
The customer expressed frustration with past service, stating that JSW representatives change too often and are unresponsive. The agent addressed this by providing his direct contact details on WhatsApp and positioning himself as the new, stable account manager. The customer has no immediate requirement but mentioned one is coming soon and agreed to call the agent back when needed.
Coaching
You skipped the opening permission and hook, which led to a defensive customer. Always warm up the call before asking for a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, some HR... I'm speaking from JSW, sir. Is there any requirement for HR sheets this month for procurement? The agent identified himself and the company but failed to ask for permission to speak before jumping into the purpose of the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a hook or value proposition; he went directly to asking about a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent did not ask any discovery questions about the customer's business, volume, or current procurement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched, as no discovery was done to identify customer needs. |
| SL5 Qualify | 2 | pass | – | 2.0 | is there any requirement right now, sir, for you now in HR, in this? The agent successfully asked if there was a current requirement, which is the core intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | don't call now, just give the number now, I will call you myself. The agent attempted to set a callback but the customer declined, and no specific, committed next step was agreed upon. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | handled | your people keep changing... when I need to contact, no one entertains it. That's why I left it, I order from other people. |
I will ping you on WhatsApp, you can save the number... I am your account manager. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.595 | 28.7s | 19.5s | 50.8s | 7.4s | 317.8 | 0 | 13 | 11 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
2.1s
Hello.
हॅलो.
agent
2.8s
Hello.
हॅलो.
agent
3.2s
Am I speaking with Hariram Service?
हरिराम सर्विस से बात हो रही है मेरी?
customer
4.9s
Who are you?
आप कौन है?
agent
5.4s
Yes, good evening sir, Raunak Mehta speaking from JSW One.
जी गुड इवनिंग सर, रौनक मेहता बात कर रहा हूँ JSW One से।
agent
7.9s
Sir, some HR... I'm speaking from JSW, sir. Is there any requirement for HR sheets this month for procurement?
सर कुछ HR... JSW से बात कर रहा हूँ सर। HR sheets पे कुछ रिक्वायरमेंट आ रही है ये month में प्रोक्योरमेंट का?
customer
13.0s
It is coming, but it's very difficult to contact you people.
अरे आ तो रही है लेकिन आप लोगों से कांटेक्ट करना बड़ा मुश्किल है।
customer
16.5s
Sir, your people keep changing.
सर आपके आदमी बदलते रहते हैं।
agent
18.3s
Sir, what can I do, now I have got your account, I am... I am your account manager.
सर, मैं भी क्या करता हूँ, अब मुझे आपका अकाउंट मिला है, I am... मैं आपका अकाउंट मैनेजर हूँ।
customer
21.5s
No, I have received calls many times, but when I need to contact, no one entertains it.
नहीं, कई बार मेरे को फ़ोन आ चुका है, लेकिन जब मेरे को कांटेक्ट करना रहता है तो वो कोई एंटरटेन ही नहीं करता।
customer
26.0s
That's why I left it, I order from other people.
इसलिए मैंने छोड़ दिया, मैं दूसरे लोगों से मंगाता।
agent
27.8s
What you can do is, I will ping you on WhatsApp, you can save the number, on that you can put a message and also talk.
आप क्या कर सकते हो, मैं आपको WhatsApp पे पिंग करता हूँ, आप नंबर सेव करके रख लीजिए, उस पे आप डाल सकते हो मैसेज और बात भी कर सकते हो।
agent
32.8s
You can also do a WhatsApp call if you want on that.
WhatsApp call भी कर सकते हो आप चाहिए तो उसमे।
customer
34.8s
Okay, give it.
ठीक है, दे दीजिए।
agent
35.5s
Normal call... is there any requirement right now, sir, for you now in HR, in this?
नॉर्मल कॉल... अभी अभी कुछ रिक्वायरमेंट आ रही है सर आपको अभी HR में, इसमें?
customer
38.5s
It is about to come, I will tell you, it will come. But that will be direct now, for now there isn't, but it is about to come.
आने वाली है, मैं आपको बताऊंगा, आएगी। पर वो तो अभी डायरेक्ट करेगी, अभी फिलहाल तो नहीं है, पर आने वाली है।
agent
42.4s
Okay.
agent
42.8s
Okay, so by when... I mean, by when can I call you back? I will also arrange and keep it.
अच्छा, तो मैं आपको कब तक... मतलब ये कब तक आपको मैं कॉल बैक कर सकता हूँ? मैं भी अरेंज करके रखता हूँ।
customer
45.5s
No, don't call now, just give the number now, I will call you myself.
नहीं, आप अभी कॉल मत करिए, अभी नंबर दे दीजिए, मैं खुद ही कॉल कर लूँगा आपको।
agent
48.0s
I have done it on your WhatsApp, you can save it. My name is Raunak Mehta, okay?
कर दिया है मैंने आपको WhatsApp पे, आप सेव कर लीजिए। रौनक मेहता नाम है मेरा, okay?
customer
50.5s
Okay.
ठीक।
agent
50.8s
Okay.
ठीक।
customer
51.2s
Okay.
ठीक।
agent
51.5s
Yes yes, okay, thank you.
जी जी, okay, thank you.