Call 21112178877878681 2026-09-07 · Abdul Ansari · 1:05
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise (call center chatter) on the agent's side, but the main conversation is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.36
confidence high · +3/−0
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not use the customer's company name in the greeting or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead jumping directly to asking for requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only asked one of the six required discovery questions before ending the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
I will send you the enquiry on email.
Summary
The agent contacted a power plant manufacturer and immediately asked for HRCR requirements. The customer, who has a regular need, deflected by offering to send an enquiry via email. The agent accepted this and ended the call without performing discovery, pitching value, or setting a concrete next action from his side.
Coaching
You must follow the pitch structure by opening with a hook to build interest before asking discovery questions and qualifying the customer's needs.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yes, hello sir, this is Abdul speaking from JSW. Agent did not use the customer's company name in the greeting or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead jumping directly to asking for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | What do you do? Do you do trading? Do you do some manufacturing, sir? Agent only asked one of the six required discovery questions before ending the call. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched during the call. |
| SL5 Qualify | 2 | fail | – | 0.0 | Do you have any requirement for HRCR, sir? Agent asked if a requirement exists but did not attempt to capture any specific details like grade, size, or quantity. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay, fine, fine. What do you do? ... please send the enquiry, okay? The next step is on the customer (to send an email); the agent did not commit to a specific action or follow-up. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | I will send you the enquiry on email. |
Okay, fine, fine. ... please send the enquiry, okay? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.672 | 13.7s | 6.7s | 44.6s | 4.5s | 324.1 | 0 | 7 | 9 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello?
हॅलो?
agent
1.5s
Hello.
हॅलो.
customer
2.2s
Hello.
हॅलो.
customer
2.8s
Yes.
हां.
agent
3.2s
Yes, hello sir, this is Abdul speaking from JSW.
जी नमस्कार सर, अब्दुल बात कर रहा हूं JSW से।
customer
5.5s
Yes, tell me.
हां बोलिए।
agent
6.0s
Your company was registered, Maruti Industries Private Limited. So I called for that. Do you have any requirement for HRCR, sir?
आपकी कंपनी है रजिस्टर्ड थी मारुति इंडस्ट्रीज प्राइवेट लिमिटेड। तो उसके लिए फोन किया था। कुछ रिक्वायरमेंट है क्या सर आपको HRCR में?
customer
10.8s
It's regular, sir.
रेगुलर रहता है सर का सर।
agent
12.0s
If you have any order, please tell me, sir.
कुछ ऑर्डर है तो बताइए सर।
customer
13.0s
What sir?
क्या सर?
customer
13.5s
I will send you the enquiry on email.
मैं ईमेल पे इंक्वायरी डाल देता हूं आपको।
agent
15.3s
Okay, fine, fine. What do you do? Do you do trading? Do you do some manufacturing, sir?
अच्छा ठीक है ठीक है। आप क्या करते हैं? ट्रेडिंग करते हैं? कुछ मैन्युफैक्चरिंग करते हैं सर आप?
customer
18.6s
It's power plant manufacturing.
पावर प्लांट मैन्युफैक्चरिंग है।
agent
20.0s
Okay, okay. Fine sir, I am writing 'yes', please send the enquiry, okay?
अच्छा अच्छा। ठीक है सर, मैं हां लिख रहा हूं, इंक्वायरी भेज दीजिए, ठीक है?
customer
22.3s
Okay.
ठीक है।
agent
22.8s
Okay sir, thank you.