Call 21112178877767112 2026-09-07 · Rohit Mishra · 0:44
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 9 turns, clean transcript (0% inaudible) | Hindi | 9 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background chatter and office noise are present, sometimes making the primary speakers difficult to understand.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.40
confidence high · +4/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not introduce themselves or JSW One, nor did they ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
No hook was delivered; the agent immediately asked about a third party.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The call was extremely brief. After a quick greeting, the agent asked if the customer was in touch with someone named 'Arun', which confused the customer. The call ended before the agent could introduce JSW One or state the purpose of the call.
Coaching
You must open every call by stating your name and company (JSW One) to establish context before asking any other questions.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not introduce themselves or JSW One, nor did they ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
No hook was delivered; the agent immediately asked about a third party. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The agent did not ask if the customer had a requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly with no next step established. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.583 | 4.2s | 3.0s | 36.8s | 3.0s | too short | 0 | 4 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello.
customer
1.0s
Yes ji, yes ji.
हाँ जी हाँ जी।
agent
2.6s
Yes ji, hello.
हाँ जी नमस्ते।
customer
3.3s
Yes yes ji, yes ji.
हाँ हाँ जी हाँ जी।
agent
4.4s
You tell me.
आप बताइए।
customer
5.2s
Yes, your phone call came, right?
हाँ फ़ोन आपका आया ना?
agent
6.2s
Yes, yes.
हाँ हाँ।
agent
6.8s
Are you in touch with Arun ji? Are you in touch with Arun Arun?
अरुण जी के टच में हैं क्या? अरुण अरुण से आप टच में हैं?
customer
9.9s
In what, ji?
किसमें जी?