Call 21112178877620682 2026-09-07 · Abdul Ansari · 1:27
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Wrap up time exceeded :0 | full conversation 15 turns, clean transcript (0% inaudible) | Hindi | 15 | supply_led (campaign_name:medium) |
Audio: clear: There is a slight echo on the customer's side, but it does not impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.26
confidence high · +0/−2
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not greet professionally, identify themself or JSW One, or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The call began as a follow-up negotiation, skipping any form of hook to generate interest.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the conversation was purely a price negotiation.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 2 objections
you did not answer:
price send_price_will_think
The rate is not there.
I'll discuss it once, then I'll tell you.
Summary
The agent followed up on a previous discussion about 'plate'. The customer objected to the price, stating it was too high for the intended quantity. The agent became defensive about JSW's margins and failed to steer the conversation. The call ended with the customer promising to "discuss and get back," with no concrete next step established by the agent.
Coaching
On follow-up calls, do not get drawn into a price argument; instead, regain control by asking discovery questions and always close with a specific, committed next step.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not greet professionally, identify themself or JSW One, or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call began as a follow-up negotiation, skipping any form of hook to generate interest. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the conversation was purely a price negotiation. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the agent only defended the price by discussing JSW's margin structure. |
| SL5 Qualify | 2 | fail | – | 0.0 |
While the call was about a known requirement, the agent did not re-qualify it or capture any specific details on this call. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | CUSTOMER: I'll discuss it once, then I'll tell you. AGENT: Yes, tell me. The agent allowed the customer to end the call with a vague promise, without committing to a specific next step. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | The rate is not there. |
No sir, it's not that much, sir... JSW doesn't make that much margin, sir. |
| send_price_will_think | mishandled | I'll discuss it once, then I'll tell you. |
Yes, tell me. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.666 | 25.5s | 12.8s | 48.7s | 11.5s | 470.6 | 0 | 8 | 7 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.9s
Hello.
हेलो
customer
1.7s
Yes, speak.
हां बोलिए
agent
2.5s
Uh sir, was anything finalized for your plate?
ए सर जी कोई फाइनल हुआ आपका प्लेट का?
customer
4.6s
For the plate, no it wasn't. The rate is not there.
प्लेट का नहीं हुआ ना, रेट का तो नहीं रहा।
agent
6.6s
Sir, okay, now tell me this, don't feel bad about what I say, okay?
सर जी अच्छा अब ये बताइए आप बुरा मत मानिएगा मेरे बात को, ठीक है?
customer
9.3s
Hmm.
हम्म।
agent
9.6s
Since you have been thinking, sir, tell me how many rupees the rate has changed, sir, tell me.
जब से सर आप सोच रहे हैं तब से बताइए रेट कितना रुपए चेंज हुआ है सर बताइए आप मेरे बात को।
customer
12.8s
But the work will be on quantity, you say, so there should be something in the rate too, right?
अरे तो क्वांटिटी पे काम होगा आप बोलते हैं तो रेट में तो भी कुछ होना चाहिए ना।
agent
15.3s
No sir, it's not that much, sir. As much as I can understand. I don't have as much experience as you, sir. As much experience as you have. But as much as I have also, as much as I have sold in the market for one or two years, I know this much, sir, that JSW doesn't make that much margin, sir. I am telling you, we have sold five-five hundred tons, I mean. So sir, the difference is of two-three hundred, sir. You say one-two rupees, that much, we didn't even know that much, it has never been sold for that much in my opinion. It might happen according to you.
नहीं सर इतना नहीं होता है सर। जितना मैं मैं समझ पा रहा हूं। मैं आपके इतना तो एक्सपीरियंस मेरा नहीं है सर। जितना आपका एक्सपीरियंस है। बट जितना मैं भी जितना एक दो साल से बेचा हूं मार्केट में, मुझे इतना पता है सर जेएसडब्ल्यू उतना मार्जिन नहीं बनाता है सर। मैं बता रहा हूं पांच-पांच सौ टन हम लोग बेचे हैं मतलब। तो सर फरक पड़ता है दो-तीन सौ का सर। आप बोलते हैं एक-दो रुपए, इतना तो इतना हम भी नहीं जानते थे, इतना तो कभी बिका ही नहीं मेरे हिसाब से। आपके अकॉर्डिंग होता होगा।
customer
26.8s
Listen, I'll have a final talk once, then I'll discuss with you.
सुनिए ना, एक बार फाइनल बात करता हूं फिर आपसे डिस्कस करता हूं।
agent
29.5s
No, no, what happens, sir, okay you tell me, if it were possible, why wouldn't we give it, sir, are you understanding? It's not our own company, is it? If it were possible, why wouldn't we give it, right sir?
नहीं नहीं जो होता ना सर अच्छा आप बताइए अगर होता तो सर हम लोग क्यों नहीं देते समझ रहे हैं? हमारा खुद का कंपनी थोड़ी है, है की नहीं? अगर होता तो क्यों नहीं देते, है की नहीं सर?
customer
34.8s
I understood, I can understand. I am not, I am not saying this either, that you have to go out of your way to do the work.
समझ गया, समझ सकता हूं। मैं आपको मैं ऐसा नहीं ऐसा भी नहीं बोल रहा हूं कि आपको आउट ऑफ द वे जाके काम करना है।
agent
38.4s
Hmm.
हम्म।
customer
38.6s
I'll discuss it once, then I'll tell you.
एक बार डिस्कस करता हूं फिर मैं आपको बताता हूं।
agent
40.5s
Yes, tell me.
हां बताइए।