Call 21112178877608451 2026-09-07 · Jeevan Jeejo · 1:11
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 15 turns, clean transcript (0% inaudible) | English | 15 | supply_led (campaign_name:medium) |
Audio: clear: The customer repeatedly has trouble hearing the agent, suggesting a poor connection on the customer's end.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.46
confidence high · +0/−3
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook; they went straight to asking for a requirement, which is a product dump.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked before the customer ended the conversation.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No USPs were pitched as no discovery was conducted.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
habit You did 74% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener & permission
[7s] AGENT: Uh sir, this is Jeevan calling from JSW One platform. Good time to talk, sir?
Qualify
[25s] AGENT: Do you have any HR CR sheet requirement?
Summary
The agent introduced themself and JSW One, then immediately asked if the customer had a requirement for HR/CR sheets. The customer stated they had no requirement at present, and the agent thanked them and ended the call without attempting discovery or setting a next step.
Coaching
Instead of immediately asking for a requirement, first provide a compelling reason for the customer to listen (the hook) to earn the right to ask discovery questions.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | [7s] AGENT: Uh sir, this is Jeevan calling from JSW One platform. Good time to talk, sir? Agent correctly greeted, identified JSW and self, used the customer's name, and asked for permission. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a hook; they went straight to asking for a requirement, which is a product dump. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked before the customer ended the conversation. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | [25s] AGENT: Do you have any HR CR sheet requirement? Agent successfully asked if a current requirement exists, which is the primary intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
Agent ended the call immediately after the customer said no, without attempting to set a next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.737 heavy | 19.9s | 7.1s | 44.0s | 3.5s | 220.1 | 0 | 8 | 7 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
agent
1.6s
Hello?
agent
2.6s
Uh sir, good morning, I mean good afternoon, Mr. Narayanan?
customer
5.8s
Yes.
agent
6.6s
Uh sir, this is Jeevan calling from JSW One platform. Good time to talk, sir?
customer
10.6s
Hello?
agent
11.8s
Yes sir, do you have any HR CR sheet requirement from JSW?
customer
15.8s
Yeah, tell me.
agent
17.0s
HR CR sheet, sheet, sheet coil.
customer
19.8s
Hello? Your voice not coming clearly.
agent
22.8s
Uh, am I audible now?
customer
24.2s
Ha, yeah.
agent
25.0s
Yeah, so I'm calling from JSW. Do you have any HR CR sheet requirement?
customer
28.8s
No sir, at present no.
agent
30.5s
No, right? All right. No worries. Thank you so much.