Call 21112178877607721 2026-09-07 · sudeeps · 1:57
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 18 turns, clean transcript (0% inaudible) | Hindi | 18 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.26
confidence high · +4/−8
from 18 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price hook; instead, he went directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked zero discovery questions about the customer's business, application, volume, or suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
Agent did not pitch any USPs; he only listed product categories when the customer asked what he deals in.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
habit You did 81% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener & permission
Hello, Mr. Roy from Gupta Engineering? ... Sir, this is Sudhir speaking, from JSW One MSME.
Qualify
Just wanted to understand is there any live requirement now?
Summary
The agent called a lead from Gupta Engineering. The customer immediately raised a past service issue about unanswered inquiries. The agent handled this by positioning himself as the new, dedicated account manager. However, the agent then failed to execute the sales pitch, skipping discovery and instead just listing product categories when asked. The call ended without a firm next step, with the agent asking the customer to call back when a requirement arises.
Coaching
After handling the service complaint, you must pivot back to the pitch structure by asking discovery questions instead of just listing products.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Hello, Mr. Roy from Gupta Engineering? ... Sir, this is Sudhir speaking, from JSW One MSME. Agent greeted, used the customer's name, and identified himself and JSW, and the customer's immediate engagement served as implicit permission. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Just wanted to understand is there any live requirement now? Agent did not lead with a supply or price hook; instead, he went directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked zero discovery questions about the customer's business, application, volume, or suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 | Sir, we are dealing in MS grade, like HR, CR, coated, color coated. Then we have structural steel, angle channel beam. We have wire rod. Then we have TMT rods. Agent did not pitch any USPs; he only listed product categories when the customer asked what he deals in. |
| SL5 Qualify | 2 | pass | – | 2.0 | Just wanted to understand is there any live requirement now? Agent successfully asked if a current requirement exists, which is the primary goal of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | You can connect with me anytime whenever there is a live requirement. Agent did not establish a committed next step, instead placing the onus on the customer to call back in the future. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.813 heavy | 82.6s | 19.0s | 15.4s | 43.4s | 138.0 | 1 | 10 | 8 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
agent
2.0s
Hello.
agent
2.9s
Hello, Mr. Roy from Gupta Engineering?
customer
5.6s
Yes, tell me.
हाँ बोलिए।
agent
6.6s
Sir, this is Sudhir speaking, from JSW One MSME.
सर, मैं सुधीर बोल रहा हूं, JSW One MSME से।
customer
10.0s
Yes, yes, tell me.
हाँ जी हाँ जी बोलिए।
agent
11.0s
Yes, your company was registered on our portal. This was a follow-up call regarding your steel procurement, sir. Just wanted to understand is there any live requirement now?
हाँ, यह आपका कंपनी registered हुआ था था portal पर हमारे। आपके steel procurement को लेके follow-up call था सर। Just wanted to understand is there any live requirement now?
customer
18.5s
No, no, right now there is not any live requirement. But uh whenever I get any inquiry, I have just quoted the inquiry to to your programming person but I have never got the replied like they were not interested only in replying or anything like that.
agent
29.0s
The thing is, sir, from now on I am your account manager. Okay? So moving forward, if there is any live requirement or if there is any support you required from our end, you can connect with me anytime, any like you can simply call me or put a WhatsApp. I will immediately assist you. So after this call, I will share my details to you over WhatsApp. That will be my official number, okay? You can connect with me anytime whenever there is a live requirement. Okay, sir?
The thing is ना सर, अभी से आपका account manager मैं हूं। Okay? तो moving forward, if there is any live requirement or if there is any support you required from our end, you can connect with me anytime, any like you can simply call me or put a WhatsApp. I will immediately assist you. So after this call, I will share my details to you over WhatsApp. That will be my official number, okay? You can connect with me anytime whenever there is a live requirement. Okay, sir?
customer
46.8s
Okay, fine. So in what products you deal in?
agent
49.3s
Sir, we are dealing in MS grade, like HR, CR, coated, color coated. Then we have structural steel, angle channel beam. We have wire rod. Then we have TMT rods.
customer
56.2s
And you deal in plate also? Like uh 28 mm, 40 mm plates?
agent
59.6s
Yes, yes, yes, we do deal in higher thickness uh plates also. Any 250, 350 grade.
customer
103.5s
Okay, fine.
agent
104.5s
Okay, sir?
agent
105.5s
Yeah. Thank you so much, sir.
customer
106.8s
Okay.
agent
107.0s
Yeah, bye.