Call 21112178877565262 2026-09-07 · Jeevan Jeejo · 0:53
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Call_back_later | full conversation 10 turns, clean transcript (0% inaudible) | Hinglish | 10 | supply_led (campaign_name:medium) |
Audio: clear: No significant issues.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.01
confidence high · +4/−4
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The call ended before the agent could deliver a hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call ended before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
The call ended before the agent could attempt to qualify for a current requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
Hello, good afternoon. Am I speaking with Mr. Mohit? ... I am calling from JSW One platform.
Summary
The agent introduced himself and JSW One. The customer, Mr. Mohit, immediately stated he was busy and would call back. The agent agreed to send his number via WhatsApp for the customer to initiate the callback, and the call ended without any business discussion.
Coaching
When a customer asks to call back later, try to secure a specific time by suggesting one, for example, 'Is tomorrow morning better for you?'.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Hello, good afternoon. Am I speaking with Mr. Mohit? ... I am calling from JSW One platform. Agent greeted, used the customer's name, and identified the company. He correctly accepted the customer's request to call back later without pushing. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call ended before the agent could deliver a hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call ended before the agent could attempt to qualify for a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | then I'll drop you a text message in WhatsApp. You call me in that number. The agent did not secure a specific, committed callback time, leaving the next step entirely up to the customer. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.702 | 12.7s | 5.4s | 34.9s | 3.4s | 236.2 | 0 | 5 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello.
agent
1.4s
Hello, good afternoon. Am I speaking with Mr. Mohit?
Hello, good afternoon. Ye Mr. Mohit se baat ho raha hai mera?
customer
4.2s
Yes, from where?
हाँ, from where?
agent
5.7s
I am calling from JSW One platform. My name is Jeevan.
customer
8.9s
Okay, yeah yeah yeah.
agent
10.0s
Yeah, Mohit, are you comfortable with Hindi, Tamil or English?
customer
13.8s
English, Tamil is okay, but I will call you later, sir.
agent
16.8s
Okay okay, then I'll drop you a text message in WhatsApp. You call me in that number.
customer
20.4s
Okay okay.
agent
21.3s
Okay, thank you.