21112178876658451 · Call

Call 21112178876658451 2026-09-07 · Jeevan Jeejo · 0:50

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	Call_back_later	short or unclear only 5 turns - short exchange, limited evidence to score	Tamil	5	supply_led (campaign_name:medium)

Audio: clear: The customer's final 'Okay' is very faint and overlaps with the end of the agent's turn.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

2.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.43

confidence med · +4/−0 from 6 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Hook (supply/price signal) The call ended before the agent could deliver the hook.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) The call ended before any discovery questions could be asked.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

−2.0 pts Qualify The call ended before the agent could attempt to qualify the customer's requirement.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?

did well

Opener & permission

AGENT: Hello, greetings sir. Is this Sathish sir? ... CUSTOMER: I am in a meeting for a couple of minutes. Please call after five minutes. AGENT: Okay

Summary

The agent greeted the customer, who immediately stated they were in a meeting and requested a callback in five minutes. The agent agreed to call back later, and the call concluded without any business discussion.

Coaching

When a customer asks for a callback, confirm a specific time (e.g., 'Okay sir, I will call you back in 10 minutes') to create a firm commitment.

Missed: SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	pass	–	2.0	AGENT: Hello, greetings sir. Is this Sathish sir? ... CUSTOMER: I am in a meeting for a couple of minutes. Please call after five minutes. AGENT: Okay okay, I I I will call later. Agent greeted, used the customer's name, and correctly handled the permission decline by agreeing to call back without pushing.
SL2 Hook (supply/price signal)	2	fail	–	0.0	The call ended before the agent could deliver the hook.
SL3 Discovery (6 Qs)	2	fail	0	0.0	The call ended before any discovery questions could be asked.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	The call ended before the agent could pitch any USPs.
SL5 Qualify	2	fail	–	0.0	The call ended before the agent could attempt to qualify the customer's requirement.
SL6 Closure with next step	1	fail	–	0.0	AGENT: Okay okay, I I I will call later. The agent agreed to call back but did not commit to a specific time, which is required for a pass.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.455	4.6s	5.5s	39.9s	2.4s	too short	0	2	3	1

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.0s

Okay, hello.

agent

1.1s

Hello, greetings sir. Is this Sathish sir?

ஹலோ, வணக்கம் சார். இது சதீஷ் சார் தானே?

customer

3.6s

Yes yes sir. I am in a meeting for a couple of minutes. Please call after five minutes.

ஆமா ஆமா சார். ஒரு ஒரு ரெண்டு நிமிஷம் மீட்டிங்ல இருக்கேன். ஒரு அஞ்சு நிமிஷம் கழிச்சு கூப்டுங்க.

agent

7.6s

Okay okay, I I I will call later.

சரி சரி நான் நான் நான் பின்னாடி போன் பண்றேன்.

customer

9.9s

Okay.