Call 21112178876609791 2026-09-07 · Abdul Ansari · 0:51
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Wrap up time exceeded :0 | full conversation 13 turns, clean transcript (0% inaudible) | Hindi | 13 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise, but it does not affect transcription quality.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.29
confidence high · +3/−0
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a hook; he referenced a prior conversation and only mentioned price later as a rebuttal.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer was not ready to discuss the requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent made a follow-up call regarding a previous inquiry. The customer explained that the project design is still undergoing changes and is not yet final. The agent attempted to create urgency by mentioning rising market prices, but the customer maintained he would send the inquiry only after the design is confirmed, so the agent ended the call with a passive next step.
Coaching
When a customer gives an indefinite timeline, secure a specific date for your next follow-up call instead of leaving it to them to contact you.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent identified himself and the company but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not lead with a hook; he referenced a prior conversation and only mentioned price later as a rebuttal. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer was not ready to discuss the requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The agent did not capture any requirement details as the customer's design was not yet finalized. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | ठीक है सर, जैसा होगा आप फिर आप मुझे बताइए, ठीक है? The agent left the next step with the customer instead of committing to a specific follow-up date. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.533 | 12.8s | 11.2s | 27.0s | 3.4s | 342.2 | 0 | 7 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.4s
Hello?
हॅलो?
customer
1.3s
Hello?
हॅलो?
agent
2.0s
Sanoj ji, Abdul speaking, sir, from JSW.
सनोज जी, अब्दुल बात कर रहा हूं सर, JSW से।
customer
4.8s
Who is speaking?
कौन बात कर रहा है?
agent
5.8s
Abdul Abdul, I had spoken to you sir a day or two ago, there was an inquiry for designing, you had said
अब्दुल अब्दुल, आपसे बात हुई थी सर एक-दो दिन पहले, inquiry था designing के लिए, आपने बोला था
customer
9.2s
No no sir, once it's formed, right, there have been a lot of design changes even now. Let that be finalized, confirmed, I will send you the inquiry.
नहीं नहीं सर, एक बार form हो जाएगा ना, अभी भी काफी सारा design changes आया है। वो final होने दीजिए, confirm, मैं आपको inquiry भेज दूंगा।
agent
14.8s
How much time will it take, sir? Actually the rate is increasing, that's why I was saying. The rate is increasing a lot in the market right now.
कितना टाइम लगेगा सर? Actually rate बढ़ रहा है इसलिए मैं बोल रहा था। अभी rate बहुत increase कर रहा है market में।
customer
18.2s
It depends on the design team. When the design team gets it approved and gives it, only after that will I send it, right?
Design team के ऊपर depend करता है। Design team जब भी okay करा के देगा, उसके बाद ही भेजेंगे ना।
agent
22.2s
Yes.
हां।
customer
22.5s
Yes.
हां।
agent
22.9s
Okay sir, whatever happens, you tell me then, okay?
ठीक है सर, जैसा होगा आप फिर आप मुझे बताइए, ठीक है?
customer
25.2s
Okay.
ठीक है।
agent
26.0s
Okay sir, thank you sir.