Call 21112178876538071 2026-09-07 · Jeevan Jeejo · 2:06
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 15 turns, clean transcript (0% inaudible) | Tamil | 15 | supply_led (campaign_name:medium) |
Audio: TRUNCATED - model output was cut off; complete turns kept, tail lost. clear: There is some background noise on the customer's side, but it does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.52
confidence high · +13/−0
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak, going directly into the reason for the call after confirming the customer's name.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not deliver a hook; instead of leading with a price or availability benefit, they immediately asked for requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked zero discovery questions to understand the customer's business, volume, or current procurement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Pitch (2-3 USPs)
Yes sir, on the JSW One platform we do Jindal steels, Tata Steel, we do all brands.
Closure with next step
Okay I, no no, I will message you from my WhatsApp number. You can send it on that.
Summary
The agent called to ask about HR/CR requirements. The customer confirmed a need for some projects and, upon learning the agent represents a multi-brand platform, offered to send the requirement details via WhatsApp. The agent agreed and committed to sending their WhatsApp number to facilitate this.
Coaching
You must ask discovery questions to understand the customer's business before trying to get an order; you missed the chance to learn about their projects, volume, and needs.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak, going directly into the reason for the call after confirming the customer's name. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not deliver a hook; instead of leading with a price or availability benefit, they immediately asked for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked zero discovery questions to understand the customer's business, volume, or current procurement. |
| SL4 Pitch (2-3 USPs) | 1 | pass | – | 1.0 | Yes sir, on the JSW One platform we do Jindal steels, Tata Steel, we do all brands. Agent successfully pitched the multi-brand platform USP in direct response to the customer's question about Jindal. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent did not attempt to capture any specific details of the requirement (grade, size, quantity) on the call, deferring to WhatsApp instead. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Okay I, no no, I will message you from my WhatsApp number. You can send it on that. Agent committed to a clear next step by promising to send a WhatsApp message to receive the customer's requirement. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.644 | 20.4s | 11.3s | 94.3s | 5.4s | 282.4 | 0 | 8 | 7 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.0s
Hello.
customer
0.9s
Hello.
agent
1.7s
Uh, sorry sir, are you Mr. Gauri Shankar speaking?
அ, சாரி சார், மிஸ்டர் கௌரி சங்கர் பேசுறீங்களா?
customer
3.9s
Yes yes, tell me.
ஆமா ஆமா, சொல்லுங்க.
agent
4.9s
Sir, sir I am Jeevan speaking, from the JSW One platform. Uh, sir just to ask if you have any HR, CR sheet or coil requirement.
சார், சார் நான் ஜீவன் பேசுறேன், JSW One platform ல இருந்து. அ, சார் ஜஸ்ட் உங்களுக்கு ஏதாவது HR, CR sheet ஓ, coil ஓ requirement இருக்கான்னு கேக்குறதுக்கு தான்.
customer
10.6s
Coil?
Coil ஆவா?
agent
11.6s
Yes, coil, sheet, plate, anything.
ஆ, coil ஓ, sheet ஓ, plate ஓ எதாவது.
customer
14.3s
I am working. Some projects need it.
Work பண்ணிட்டு இருக்கேன். சில projects தேவைப்படுது.
agent
16.5s
Okay.
customer
16.8s
You also do JSW, right? Do you do it from Jindal?
நீங்க JSW யும் பண்றீங்களா? Jindal ல இருந்து பண்றீங்களா?
agent
19.6s
Yes sir, on the JSW One platform we do Jindal steels, Tata Steel, we do all brands.
ஆமா சார், நாங்க JSW One platform ல Jindal steels ல பண்ணுவோம், Tata Steel, எல்லா brand டும் பண்ணுவோம்.
customer
24.9s
Okay, I will send you a section. Is this your WhatsApp message, is that your WhatsApp number?
Okay, நான் உங்களுக்கு ஒரு sections அனுப்பி விடுறேன். இது உங்கது WhatsApp மெசேஜ், WhatsApp நம்பரா அது?
agent
28.4s
Okay okay. Okay I, no no, I will message you from my WhatsApp number. You can send it on that.
Okay okay. சரி நான், இல்ல இல்ல, நான் என் WhatsApp நம்பர்ல உங்களுக்கு மெசேஜ் பண்ணிடுறேன். நீங்க அதுலயே போடுங்க.
customer
31.6s
Have you done it already?
பண்ணிருக்கீங்களா already?
agent
33.0s
No no, I'm about to do it, about to do it. It will come in two minutes.
இல்ல இல்ல, பண்ண போறேன், பண்ண போறேன். ஒரு two minutes ல வந்துடும்.