Call 21112178876513241 2026-09-07 · Jeevan Jeejo · 1:02
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Call_back_later | short or unclear only 5 turns - short exchange, limited evidence to score | English | 5 | supply_led (campaign_name:medium) |
Audio: noisy: The line quality is poor, with one speaker's voice being described as shaky by the other. There is also some background noise.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.07
confidence med · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not identify themselves or the company before the call was terminated for a technical issue.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The call ended due to a technical issue before the hook could be delivered.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery was attempted as the call was terminated early due to a bad connection.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The call connected but was immediately terminated due to poor line quality. The customer noted the agent's voice was shaky, and the agent appropriately offered to call back. No business details were discussed.
Coaching
When starting a call, always state your name and 'from JSW One' immediately after the greeting, even before checking the line quality.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not identify themselves or the company before the call was terminated for a technical issue. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call ended due to a technical issue before the hook could be delivered. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery was attempted as the call was terminated early due to a bad connection. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call did not progress to the qualification stage. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay, can I give you a call back? The agent proposed a callback but did not get customer agreement or set a specific time. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.429 | 3.3s | 4.4s | 54.3s | 1.7s | too short | 0 | 3 | 2 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello.
agent
1.6s
Hello.
agent
2.6s
Hello, am I audible?
customer
4.5s
Uh just a moment I'll give you a, yeah I think your voice is little shaky.
agent
8.8s
Okay, can I give you a call back?