Call 21112178876466451 2026-09-07 · Jeevan Jeejo · 1:51
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 18 turns, clean transcript (0% inaudible) | English | 18 | supply_led (campaign_name:medium) |
Audio: clear: The customer speaks quickly, but the audio is clear enough for a reliable transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.20
confidence high · +2/−2
from 14 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent greeted and identified but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a specific hook, instead mentioning vague "other benefits".
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked after the customer stated they were an existing JSW One customer.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
Actually we are we are presently we are dealing with JSW One only.
did well
Qualify
Just wanted to check if you have any, you know, HR CR sheet or coil requirement.
Summary
The agent contacted a customer to ask about HR/CR requirements. The customer stated they already buy from JSW One, likely through a channel partner. Instead of explaining the value of the direct platform, the agent accepted the statement, agreed to check internally, and ended the call without any discovery or setting a follow-up.
Coaching
When a customer says they already buy from JSW, use that as an opportunity to explain the benefits of the direct platform versus a channel partner, and then pivot back to discovery.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent greeted and identified but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a specific hook, instead mentioning vague "other benefits". |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked after the customer stated they were an existing JSW One customer. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched during the call. |
| SL5 Qualify | 2 | pass | – | 2.0 | Just wanted to check if you have any, you know, HR CR sheet or coil requirement. Agent successfully asked if a current requirement exists, though the conversation was diverted before an answer was given. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
Agent agreed to an internal check but did not establish a committed next step with the customer. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | Actually we are we are presently we are dealing with JSW One only. |
Yeah, I'll confirm it then sir. Yeah, perfect. Thank you so much sir then. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.589 | 25.2s | 17.6s | 68.2s | 5.7s | 307.1 | 0 | 9 | 9 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
1.4s
Uh hello, good morning. Am I talking to Balaraji from Modern Infra Corporation?
customer
5.4s
No no, tell me sir. No no, not Balaraj, Manjunath here, tell me.
agent
8.1s
Alright sir, this is Jeevan calling from JSW One platform. Just wanted to check if you have any, you know, HR CR sheet or coil requirement.
customer
14.0s
You are from JSW One, na?
agent
15.5s
JSW One platform from Mumbai headquarters.
customer
17.7s
Actually we are buying, na? Actually we are buying from Pune locations and we are buying from Chennai also, then we are buying
agent
21.4s
Yeah, so the only thing that I'm calling you is to, you know, onboard you to our platform as in, you know, do the transaction directly from JSW One platform so that you will get other benefits.
customer
27.6s
Actually we are we are presently we are dealing with JSW One only.
agent
30.4s
Is it so? But I think you have, you might have never made a transaction through our portal, like our JSW One portal.
customer
35.0s
That's the reason.
agent
36.2s
Yeah.
customer
37.5s
Okay. We are, you have to check with your, we are buying material from for Pune along with the JSW One only.
customer
42.2s
Chennai also same JSW One only.
agent
43.8s
Okay, okay, alright then. In that case then
customer
45.3s
You can check with your
agent
46.0s
Yeah, I'll confirm it then sir. Yeah, perfect. Thank you so much sir then.
customer
48.3s
Okay.
agent
49.2s
Yeah.