Call 21112178876455661 2026-09-07 · Jeevan Jeejo · 1:00
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Invalid_Number | full conversation 8 turns, clean transcript (0% inaudible) | Kannada | 8 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise and crosstalk on the customer's side makes some parts of the conversation difficult to discern.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
neither signal -> neutral
neither signal -> neutral
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent was cut off by the customer before they could complete the introduction or ask for permission.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The call ended before the hook could be delivered.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call ended before the discovery phase could begin.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent attempted to open the call, but the customer immediately stated they were busy and would call back. The call ended before the agent could introduce themselves, deliver the pitch, or establish a next step.
Coaching
When a customer immediately says they are busy, try to quickly ask for a better time to call back to retain control of the next step.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent was cut off by the customer before they could complete the introduction or ask for permission. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call ended before the hook could be delivered. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call ended before the discovery phase could begin. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before the pitch could be delivered. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call ended before qualification could be attempted. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The customer ended the call abruptly, preventing the agent from setting a next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.396 | 2.1s | 3.2s | 54.7s | 1.1s | too short | 0 | 3 | 4 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello.
unknown
2.0s
Hey, that's not a hanging one, what you've shown. Hanging metal means
ಏ ಅದು ಹ್ಯಾಂಗಿಂಗ್ ಅಟಲ್ಲಾ ಅದು ನೀನು ತೋರಿಸಿರೋದು. ಹ್ಯಾಂಗಿಂಗ್ ಮೆಟಲ್ ಅಂದ್ರೆ
customer
5.0s
Hello.
agent
6.0s
Hello.
agent
6.8s
Uh sir, this is
ಆ ಸರ್ ಇದು
customer
7.5s
Hello.
agent
8.3s
Hello sir, can you hear me, sir?
Hello sir, ಕೇಳಿಸ್ತಿದೆಯಾ sir?
customer
9.7s
One minute, I'll call back, someone else has come.
ಒಂದು ನಿಮಿಷ ಕಾಲ್ ಬ್ಯಾಕ್ ಮಾಡ್ತೀನಿ, ಬೇರೆಯವರು ಬಂದಿದ್ದಾರೆ.