Call 21112178876340781 2026-09-07 · Rohit Mishra · 0:44
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 13 turns, clean transcript (0% inaudible) | Hindi | 13 | supply_led (campaign_name:medium) |
Audio: clear: No significant audio issues.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.40
confidence high · +0/−4
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak at the start of the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Discovery (6 Qs)
Agent only asked one of the six discovery questions before the customer stated they were busy.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
Agent confirmed a general requirement exists but did not capture any specific details before the customer ended the conversation.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Hook (supply/price signal)
You have a requirement for 2 mm HR sheets, right?
Closure with next step
Sir, I am a little busy right now. You call after noon. I will then talk to you comfortably. [AGENT] Okay sir.
Summary
Agent contacted Jayant Steel regarding a known requirement for 2mm HR sheets. The customer confirmed the need but was busy and requested a callback in the afternoon. The agent agreed to the callback, establishing a clear next step.
Coaching
Good job securing a callback, but remember to open by asking for permission to speak to show respect for the customer's time right from the start.
Missed:
SL1 Opener & permission SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak at the start of the call. |
| SL2 Hook (supply/price signal) | 2 | pass | – | 2.0 | You have a requirement for 2 mm HR sheets, right? Agent led with a specific product requirement, which serves as the supply-led hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | What is the quantity at one time, one time? Agent only asked one of the six discovery questions before the customer stated they were busy. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call was too short for the agent to pitch any USPs. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent confirmed a general requirement exists but did not capture any specific details before the customer ended the conversation. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Sir, I am a little busy right now. You call after noon. I will then talk to you comfortably. [AGENT] Okay sir. Agent successfully secured a committed next step by agreeing to the customer's callback request. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.546 | 10.0s | 8.3s | 25.7s | 2.8s | 228.0 | 0 | 6 | 7 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello
हेलो
customer
1.7s
Who?
कौन?
agent
2.6s
Am I speaking with Jayant Steel right now?
अभी जयंत स्टील से बात कर रहे हैं?
customer
4.2s
Yes, speak.
हां बोलिए।
agent
5.2s
Yes, hello, Rohit Mishra speaking from JSW.
जी नमस्ते, रोहित मिश्रा बात कर रहा हूं JSW से।
customer
8.2s
From where?
कहां से?
agent
9.0s
From JSW.
JSW से।
customer
10.0s
Yes sir, speak.
जी सर, बोलिए।
agent
11.0s
You have a requirement for 2 mm HR sheets, right?
आपका दो एमएम में एचआर शीट्स का रिक्वायरमेंट रहता है ना?
customer
14.0s
Yes, I do, sir.
हां रहता है सर।
agent
15.2s
What is the quantity at one time, one time?
कितना क्वांटिटी रहता है एक बार में, वन टाइम?
customer
17.3s
Sir, I am a little busy right now. You call after noon. I will then talk to you comfortably.
सर मैं अभी थोड़ा सा बिजी हूं। आप दोपहर बाद कॉल करना। मैं फिर आराम से बात करूंगा आपसे।
agent
22.2s
Okay sir.
ठीक है सर।