Call 21112178876286381 2026-09-07 · Abdul Ansari · 1:23
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 19 turns, clean transcript (0% inaudible) | Hindi | 19 | supply_led (campaign_name:medium) |
Audio: clear: Some minor background noise is present but does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
6.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.07
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Discovery (6 Qs)
Agent did not attempt any discovery questions after the customer's initial objection, only asking for the competitor's name.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No USPs were pitched to counter the customer's objection or create value.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
−1.0 pts
Closure with next step
The closing was passive ('If there's anything, let me know') and did not establish a committed next action.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: I have also pinged you on WhatsApp. So you can message me.
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
No sir, I found a party from Aurangabad, he is giving me material regularly.
did well
Opener & permission
Yeah Wasim ji, Abdul speaking, sir, from JSW.
Hook (supply/price signal)
one point six... It's available now.
Summary
The agent called to follow up on a material (1.6mm) that is now in stock. The customer informed the agent that they have found a new, regular supplier and have no current requirement. The agent asked for the competitor's name but did not attempt to overcome the objection and closed the call without a firm next step.
Coaching
When a customer says they have a new supplier, don't give up. Acknowledge their new relationship but try to win a small trial order by highlighting a specific benefit like our delivery speed or guaranteed quality.
Missed:
SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Yeah Wasim ji, Abdul speaking, sir, from JSW. Agent correctly identified himself, the company, and used the customer's name; the customer then gave implicit permission to proceed. |
| SL2 Hook (supply/price signal) | 2 | pass | – | 2.0 | one point six... It's available now. As this was a follow-up call, the agent correctly led with the supply signal that was the reason for the call. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 |
Agent did not attempt any discovery questions after the customer's initial objection, only asking for the competitor's name. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched to counter the customer's objection or create value. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement now? Agent successfully asked if a current requirement exists, which is the primary goal of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The closing was passive ('If there's anything, let me know') and did not establish a committed next action. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | No sir, I found a party from Aurangabad, he is giving me material regularly. |
Oh, so you will take the material from him only? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.526 | 13.0s | 11.7s | 58.3s | 4.1s | 360.0 | 0 | 10 | 9 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
हेलो?
agent
1.5s
Hello?
हेलो?
agent
2.0s
Yeah Wasim ji, Abdul speaking, sir, from JSW.
या वसीम जी, अब्दुल बात कर रहा हूं सर JSW से।
customer
3.9s
Yes, give me a minute.
हां, एक मिनट देता हूं।
agent
5.1s
Hmm.
हम्म।
customer
6.0s
JSW, you?
JSW आप?
agent
7.1s
Hello.
हेलो।
customer
8.1s
Hello.
हेलो।
agent
8.6s
Yes Wasim ji, Abdul speaking from JSW.
हां वसीम जी, अब्दुल बात कर रहा हूं JSW से।
customer
10.1s
Yes, tell me.
हां, बोलो।
agent
10.7s
Sir, is it finalized? You were saying you would tell me about some order, one point six will be available. It's available now. Do you have any requirement now?
सर, फाइनल हुआ क्या? बोल रहे थे कुछ ऑर्डर-ऑर्डर बताएंगे आपको, one point six आ जाएगा। अभी अवेलेबल है। अभी कुछ रिक्वायरमेंट है?
customer
15.2s
No sir, I found a party from Aurangabad, he is giving me material regularly.
नहीं सर, एक औरंगाबाद का एक पार्टी मिला है, वो माल दे रहा है मेरेको रेगुलर।
agent
18.5s
Oh, so you will take the material from him only?
अच्छा, तो उसी से माल लेंगे क्या आप?
customer
19.5s
Yes, he gave it at that rate. I took chequered plate from him and also HR sheet.
हां, वो दिए उन्होंने रेट में। चेकर प्लेट भी लिया उनके पास से और HR शीट भी लिया।
agent
22.8s
What is his name?
क्या नाम है उसका?
customer
23.9s
Uh, what do you call it, uh, Siddharth Bangul.
अह क्या बोलते हैं, अह सिद्धार्थ बंगुल।
agent
26.4s
Alright sir, okay okay. If there's anything, let me know, I will also help, okay?
ठीक है सर, ओके ओके। कुछ होगा तो बताइएगा, मैं भी हेल्प कर दूंगा, ठीक है?
customer
29.6s
Yes, that will work.
हां, चलेगा।
agent
30.5s
Alright sir.
ठीक है सर।