Call 21112178876279751 2026-09-07 · Jeevan Jeejo · 2:09
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 29 turns, clean transcript (0% inaudible) | Hindi | 29 | supply_led (campaign_name:medium) |
Audio: clear: There is some background noise and chatter on the customer's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.36
confidence high · +4/−0
from 11 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified self and customer but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent skipped the hook and jumped directly to asking for a requirement, losing control of the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only asked what the customer manufactures and their end application (2/6 questions), which is below the 'partial' threshold.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
price
There is a requirement, sir, but you are quoting a high price.
Summary
The customer, a manufacturer of tractor trailers and water tankers, stated an immediate requirement for 3mm HR sheet but opened with a price objection. The agent did not handle the objection, failed to understand the customer's specified dimensions, and ended the call by asking the customer to detail the requirement over WhatsApp to get a price.
Coaching
When the customer immediately brings up price, you must pivot back to the script. Handle the objection by asking discovery questions to understand their business and total cost before you get into a line-item price discussion.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Hello, am I talking to Mr. Ravindra Kumar? Agent identified self and customer but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Do you have any requirement for steel HR CR coil right now? Coil or sheet? Agent skipped the hook and jumped directly to asking for a requirement, losing control of the call. |
| SL3 Discovery (6 Qs) | 2 | fail | 2 | 0.0 | Sir, what do you do? Is it for your own use or Agent only asked what the customer manufactures and their end application (2/6 questions), which is below the 'partial' threshold. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Agent did not pitch any USPs at any point in the call. |
| SL5 Qualify | 2 | fail | – | 0.0 | Sir, I didn't understand. Agent failed to capture the specific requirement details (size) and deferred to WhatsApp instead of clarifying. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I'll send a text on WhatsApp. Sir, please write it down in that. The next step was not a committed action (like a quote by a specific time) but rather a request for the customer to do more work. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | There is a requirement, sir, but you are quoting a high price. |
Price sir, we quote the market price only. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.61 | 34.7s | 22.2s | 72.1s | 6.6s | 285.3 | 0 | 15 | 14 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.4s
Hello.
agent
1.3s
Hello, am I talking to Mr. Ravindra Kumar?
customer
3.8s
Speak, who is it?
बोलिए कौन?
agent
4.7s
Ravindra Kumar, this is Jeevan. I am calling from the JSW One platform.
रविंद्र कुमार, this is जीवन। मैं JSW One प्लॅटफॉर्म से बात कर रहा हूं।
agent
7.7s
Speak. Do you have any requirement for steel HR CR coil right now? Coil or sheet?
बोलिए। इसका आपका अभी कोई steel HR CR coil का कुछ requirement है? Coil या sheet?
customer
11.6s
There is a requirement, sir, but you are quoting a high price.
Requirement है सर लेकिन price ज्यादा बता रहे हैं आप।
agent
15.8s
Price sir, we quote the market price only.
Price सर हम तो महा price market price में ही बोलते हैं।
customer
18.5s
No. What is the price of HR sheet now in 3 mm?
नहीं। कितना है सर HR sheet का price अभी 3 mm में?
agent
21.6s
For what?
किसका?
customer
22.6s
HR sheet. I need four by fourteen feet. 4 by 14.6.
HR sheet। चार बाई चौदा फीट चाहिए। 4 by 14.6.
agent
26.8s
Yes, one second, one second. 3 mm thickness and?
हां एक सेकंड एक सेकंड। 3 mm thickness और?
customer
29.8s
The size is 4 by 14.6.
Size आके 4 by 14.6.
agent
33.0s
Sir, I didn't understand. Okay, I'll do one thing, this is your WhatsApp number, right?
सर नहीं समझा। ठीक है एक काम करता हूं मैं आपके ये WhatsApp नंबर है ना?
customer
34.9s
Yes.
हां।
agent
35.5s
Yes, okay. I'll send a text on WhatsApp. Sir, please write it down in that. I will tell the category team and get the price for you.
हां ठीक है। मैं WhatsApp में एक text डालता हूं। सर जरा आप उसमें लिख के दे दीजिए। मैं category team को बता के price में लेके दे देता हूं आपको।
customer
40.6s
Okay, fine.
Okay, ठीक है।
agent
41.8s
Okay. Sir, what do you do? Is it for your own use or
Okay. सर आप क्या करते हो? आपका खुद का use के लिए या
customer
44.0s
I have a manufacturing unit, sir. For tractor trailers and water tanks.
मेरा manufacturing है सर मेरा। Tractor trailer का और water tank का।
agent
46.5s
Water pump.
customer
47.5s
We make water tankers.
Water tanker बनाते हैं।
agent
48.5s
Oh, for water tankers, okay, okay. And for trailers.
अच्छा water tanker का, अच्छा अच्छा। और trailer का।
customer
50.5s
Hmm, for trailers.
हम्म trailer का।
agent
51.0s
Yes, yes, okay, okay. Sir, is it your own company or are you
हां हां ठीक है ठीक है। सर आपका ही company है क्या कि आप
customer
52.5s
Yes, it's mine, sir. It's mine.
हां मेरा ही है सर। मेरा ही है।
agent
54.0s
It's your own company. Okay, okay. No problem.
आपका ही company है। ठीक है ठीक है। कोई बात नहीं।
agent
55.5s
Okay sir, so I will send you a text on WhatsApp. Please reply to it.
ठीक है सर तो मैं आपको WhatsApp में एक text डाल देता हूं। आप जरा उसमें reply कर दीजिए।
customer
59.0s
Okay, fine.
Okay, ठीक है।
agent
59.8s
Okay sir, thank you. Thank you sir.
customer
61.5s
Okay.