Call 21112178876274251 2026-09-07 · Rohit Mishra · 1:09
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 17 turns, clean transcript (0% inaudible) | Hindi | 17 | supply_led (campaign_name:medium) |
Audio: clear: There is some background noise typical of a call center, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.30
confidence high · +2/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, instead jumping directly to a question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a hook or benefit statement, instead opening with a discovery question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions from the rubric were asked; the agent only established the customer is a trader.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent called a lead who confirmed they are a trader based in Faridabad. The agent failed to follow the pitch structure, skipping the permission and hook steps, which led to a confused and very short call that ended without any discovery, qualification, or next steps.
Coaching
Rohit, you must follow the opener script: introduce yourself, state you're from JSW, and ask for permission to speak. Skipping this step confused the customer and prevented the call from progressing.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak, instead jumping directly to a question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a hook or benefit statement, instead opening with a discovery question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions from the rubric were asked; the agent only established the customer is a trader. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before the pitch phase was reached. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call ended before the agent could ask about a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly with no closure or next step defined. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.655 | 13.5s | 7.1s | 48.4s | 2.5s | 275.6 | 0 | 8 | 9 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.5s
Hello.
agent
1.9s
Yes Saurabh ji, hello, this is Rohit speaking from JSW.
हां सौरभ जी नमस्ते, रोहित बात कर रहा हूं JSW से।
customer
4.6s
Yes, hello.
हांजी नमस्कार जी।
agent
5.4s
Yes, hello. Do you have some trading work? Here in Gujarat?
जी नमस्ते। आपको कुछ trading का काम है क्या? इधर गुजरात में?
customer
8.3s
Huh?
हैं?
agent
8.8s
Do you have some trading work?
आपका कुछ trading का काम है?
customer
10.6s
Of what?
किस चीज का?
agent
11.3s
Is it trading work? Retail business?
Trading का काम है? Retail business?
customer
12.6s
Yes yes, it is trading work.
हांजी हांजी, trading का काम है।
agent
14.0s
Okay. Where, where are you based?
अच्छा। कहां पे, कहां पे based है आप?
customer
16.3s
Where are you speaking from, sir?
आप कहां से बोल रहे हो सर?
agent
17.6s
I am speaking from JSW here, from Mumbai.
मैं इधर JSW से बात कर रहा हूं, from Mumbai.
customer
20.0s
JSW?
agent
20.6s
Yes.
हां।
customer
21.1s
Yes sir, we are based in Faridabad, sir.
हांजी सर, फरीदाबाद में है सर हम based.
agent
23.0s
Okay, okay. Is there anything, what is the rate going on there right now?
अच्छा, okay. कुछ है उधर का rate अभी क्या चल रहा है?
customer
26.3s
In what, sir?
किस चीज में सर?