Call 21112178876250051 2026-09-07 · Rohit Mishra · 1:43
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 28 turns, clean transcript (0% inaudible) | Hindi | 28 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise typical of a call center environment, but speech is clearly audible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
material: SS
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.49
confidence high · +8/−0
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead asking directly for a requirement based on a prior call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent did not ask any of the 6 required discovery questions about the customer's business profile.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
Agent captured product type, quantity, and location, but failed to ask for critical specs like grade, thickness, and width.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
They are also asking for Jindal and the like, by the way.
did well
Opener & permission
Rohit Rohit Mishra was speaking from JSW.
Closure with next step
Okay, I'll send it to you, sir.
Summary
This was a follow-up call where the customer first requested Stainless Steel, which the agent correctly stated is not offered. The customer then described an 18-ton requirement for MS square pipe in Noida. The agent confirmed serviceability but failed to perform discovery or pitch any USPs before agreeing to send a quote.
Coaching
On follow-up calls, you must still perform discovery to understand the customer's business and pitch relevant USPs before committing to a quote.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Rohit Rohit Mishra was speaking from JSW. Agent identified self, company, and used the customer's name; customer gave implicit permission to continue. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead asking directly for a requirement based on a prior call. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent did not ask any of the 6 required discovery questions about the customer's business profile. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent captured product type, quantity, and location, but failed to ask for critical specs like grade, thickness, and width. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Okay, I'll send it to you, sir. Agent committed to sending information/quote, and the customer agreed. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | They are also asking for Jindal and the like, by the way. |
Hmm hmm. It must be someone else's. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.553 | 19.9s | 16.1s | 67.0s | 3.4s | 316.6 | 0 | 15 | 13 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello?
हेलो?
agent
1.3s
Yes Manoj ji, hello.
हाँ मनोज जी, नमस्ते।
customer
2.6s
Hello ji.
नमस्ते जी।
agent
3.3s
Rohit Rohit Mishra was speaking from JSW.
रोहित रोहित मिश्रा बात कर रहा था JSW से।
customer
5.6s
Yes sir, tell me.
हाँ सर, बताइए।
agent
6.7s
Yes ji, yes ji. Has any requirement come up now? You had said it might come next month.
हाँ जी हाँ जी। कुछ रिक्वायरमेंट आई है अभी? आपने कहा था शायद अगले महीने आएगी।
customer
10.2s
Sir, right now there was a requirement for SS.
सर अभी तो SS की रिक्वायरमेंट थी।
agent
12.0s
We are not doing SS right now. It's only in MS.
SS हम लोग कर नहीं रहे अभी तो। सिर्फ MS में ही है।
customer
14.1s
You used to do it before?
पहले करते थे?
agent
14.8s
Yes, yes.
हाँ हाँ।
customer
15.7s
Yes. Right now sir, I needed that, I needed some structure material, fifteen-sixteen ton.
हाँ। अभी सर वो चाहिए था मेरे को, स्ट्रक्चर का कुछ मटेरियल चाहिए था पंद्रह-सोलह टन।
agent
19.2s
Uh, what is it exactly? What is it? Is it angle channel?
अह क्या है एक्जेक्टली? क्या है? एंगल चैनल है?
customer
21.0s
Uh, it's square pipe, sir.
अह स्क्वायर पाइप है सर।
agent
22.1s
Okay, it's square pipe. Okay.
अच्छा, स्क्वायर पाइप है। ओके।
customer
23.5s
Will you be able to provide it?
दे दोगे?
agent
24.2s
Absolutely. Why wouldn't we? Where do you need it exactly?
बिलकुल। क्यों नहीं कर देंगे? कहाँ पे चाहिए एक्जेक्टली?
customer
26.3s
I need this in Noida, I need it there in Noida or Ghaziabad.
ये मेरे को नोएडा में, वहां चाहिए नोएडा या गाजियाबाद में।
agent
29.0s
You mentioned two locations, either Greater Noida or Dadri.
दो लोकेशन बताई या तो ग्रेटर नोएडा या तो दादरी।
agent
30.9s
What will be the total tonnage? Fifteen-twenty ton?
टोटल टनेज कितना होगा? पंद्रह-बीस टन?
customer
32.6s
Uh yes, it's around 18 ton.
अह हाँ, 18 टन है अराउंड।
agent
34.2s
Alright then.
ठीक है ना।
customer
34.9s
They are also asking for Jindal and the like, by the way.
वो मांग भी जिंदल वगैरह का ही रहे हैं वैसे तो।
agent
37.0s
Hmm hmm. It must be someone else's.
हम्म हम्म। किसी और का होता होगा।
agent
38.8s
Okay.
ठीक है।
customer
39.3s
I'll check.
मैं चेक करता हूँ।
agent
40.0s
Okay, I'll send it to you, sir.
ठीक है, मैं भेजता हूँ ना सर आपको।
customer
41.4s
Yes yes, sure.
हाँ हाँ, श्योर।
agent
42.2s
Okay.
ठीक है।