Call 21112178876219321 2026-09-07 · Rohit Mishra · 1:14
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | General Enquiry | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | new_registration (campaign_name:high) |
Audio: clear: Some minor background noise is present but does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.20
confidence high · +0/−1
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Agent only asked about the business type ('Do you do some trading work?') and failed to conduct any further discovery.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Agent asked if material was needed but did not follow up on the customer's ambiguous 'Hmm' to capture specs or schedule a callback.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly without any of the three required closure outcomes being achieved.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
This is Rohit Bachhav calling from JSW. Uh, you had registered on our platform, on JSW One MSME.
Summary
The agent contacted a newly registered customer, confirming they are a retailer in Surat. The agent asked about a current material need, but the call ended after the customer's ambiguous response, without any requirement being captured or a next step being established.
Coaching
After asking about a current requirement, you must clarify ambiguous responses like 'Hmm' to either capture the full spec or schedule a firm next step instead of letting the call end.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | This is Rohit Bachhav calling from JSW. Uh, you had registered on our platform, on JSW One MSME. Agent correctly introduced himself and referenced the customer's platform registration. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 2 | 0.5 | am I speaking with Krishna Enterprise?... Uh, where are you based? Agent confirmed the company name and location, but did not ask about procurement involvement or best contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 |
Agent only asked about the business type ('Do you do some trading work?') and failed to conduct any further discovery. |
| NR4 Platform education | 1 | fail | – | 0.0 |
Agent mentioned the platform name but did not explain any of its features or benefits. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
Agent asked if material was needed but did not follow up on the customer's ambiguous 'Hmm' to capture specs or schedule a callback. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly without any of the three required closure outcomes being achieved. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.622 | 10.7s | 6.5s | 56.8s | 3.5s | 291.6 | 0 | 7 | 9 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.8s
Hello.
customer
7.0s
Speak.
बोलो।
agent
7.4s
Hello, am I speaking with Krishna Enterprise?
Hello, Krishna Enterprise से बात कर रहे हैं?
customer
9.3s
Yes, speak.
हां बोलिए।
agent
10.1s
Yes yes, hello. This is Rohit Bachhav calling from JSW.
हां जी हां जी, नमस्ते। रोहित बच्छाव बात कर रहा हूं JSW से।
customer
12.4s
Yes.
जी।
agent
13.3s
Uh, you had registered on our platform, on JSW One MSME. Do you do some trading work?
अह आपने हमारे platform पे register किया था JSW One MSME पे। आपका कुछ trading का काम है?
customer
17.6s
Trading... no no no no. That I... retail retail retailer.
Trading नहीं नहीं नहीं नहीं। वो मुझे retail retail retailer है।
customer
21.0s
Yes.
जी।
agent
21.3s
Yes, that's the one.
हां वही वही।
agent
22.1s
Uh, where are you based?
अह कहां पे based है आप?
customer
23.8s
Surat.
agent
24.8s
Okay, do you need any material right now?
अच्छा, अभी कुछ material चाहिए क्या?
customer
27.5s
Hmm.
हम्म।
agent
29.0s
Okay.
customer
30.5s
Hmm.
हम्म।