Call 21112178876156191 2026-09-07 · Rohit Mishra · 0:42
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | General Enquiry | full conversation 6 turns, clean transcript (0% inaudible) | Hindi | 6 | new_registration (campaign_name:high) |
Audio: noisy: Significant background noise and chatter throughout the recording, making some parts difficult to discern.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call ended before any discovery questions could be asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The call ended before any opportunity could be identified.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly with no closure or next steps established.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You asked no questions at all on this call. Discovery is where the requirement comes from.
Summary
The agent and customer exchanged greetings. The call ended abruptly after only 14 seconds, before any business discussion could take place. No information was gathered or provided.
Coaching
The call ended before the pitch could begin. Ensure you open every call by stating your name, company, and the reason for calling to engage the customer immediately.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The agent only exchanged greetings and did not provide an introduction or state the purpose of the call. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The call ended before any profile verification questions could be asked. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before the platform could be explained. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The call ended before any opportunity could be identified. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly with no closure or next steps established. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.562 | 1.8s | 1.4s | 38.8s | 1.0s | too short | 0 | 3 | 3 | 0 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
6.8s
Hello
हेलो
agent
8.0s
Hello
हेलो
agent
9.8s
Hello
हेलो
customer
11.2s
Yes.
हां जी।
agent
12.0s
Uh Sunil ji, hello.
अह सुनील जी नमस्ते।
customer
13.5s
Hello.
नमस्ते।