Call 21112178876129541 2026-09-07 · Rohit Mishra · 1:54
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | General Enquiry | full conversation 24 turns, clean transcript (4% inaudible) | Hindi | 24 | new_registration (campaign_name:high) |
Audio: clear: There is some minor background noise on the agent's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
not_in_stockyard
Customer noted that angles/pipes (e.g., 70x70, 150x150) were not showing as available for direct purchase on the platform, leading to an inquiry form.
4 · Sentiment
the CUSTOMER
+0.46
confidence high · +10/−0
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Agent only asked about the business type and skipped all other discovery questions about volume, brands, and buying patterns.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
After learning the customer had no immediate need, the agent failed to schedule a specific callback date, leaving it as an open-ended 'next time'.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a specific callback date, or a platform walkthrough; the only action was the agent sending his own details.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Akash ji, this is Rohit Mishra speaking from JSW, from Mumbai.
Summary
The customer, a machine manufacturer, had recently registered and inquired about angles and pipes which they noted were not available for direct purchase on the platform. The agent confirmed availability but failed to conduct further discovery or establish a concrete next step, ending the call by agreeing to send his contact details for the customer to use in the future.
Coaching
When a customer's immediate requirement is gone, pivot to discovery about their total monthly steel consumption to understand their business and schedule a specific follow-up call.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Akash ji, this is Rohit Mishra speaking from JSW, from Mumbai. The agent gave a professional opening that referenced the customer's recent registration, positioning the call as a follow-up. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 2 | 0.5 | Are you like the owner of the company? Agent confirmed the company name and the customer's role as owner, but did not ask for the procurement city or verify contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 | What do you do? Agent only asked about the business type and skipped all other discovery questions about volume, brands, and buying patterns. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent mentioned the 'JSW One platform' by name but did not explain any of its benefits like transparent pricing or test certificates. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Do you have any requirement now in MS? In mild steel? After learning the customer had no immediate need, the agent failed to schedule a specific callback date, leaving it as an open-ended 'next time'. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a quote, a specific callback date, or a platform walkthrough; the only action was the agent sending his own details. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.521 | 29.5s | 27.1s | 57.4s | 7.0s | 272.5 | 0 | 12 | 12 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.4s
Hello?
हॅलो?
agent
2.4s
Hello?
हॅलो?
agent
3.0s
Akash ji, hello.
आकाश जी, नमस्ते।
customer
4.5s
Hello.
नमस्ते जी।
agent
5.6s
Akash ji, this is Rohit Mishra speaking from JSW, from Mumbai.
आकाश जी, रोहित मिश्रा बात कर रहा हूं JSW से, from Mumbai.
customer
8.2s
From where?
कहां से?
agent
8.6s
Okay, doubt.
अच्छा, डाउट।
customer
10.0s
Yes, where are you calling from?
हां जी, कहां से बोल रहे हैं?
agent
11.0s
This is Rohit Mishra speaking from JSW. From the JSW One platform.
रोहित मिश्रा बात कर रहा हूं JSW से। JSW One प्लॅटफॉर्म से।
customer
14.2s
Oh, JSW, okay.
अच्छा, JSW, ओके।
agent
15.8s
Yes. You had registered your company, Leosonic Private Limited.
हां। आपने अपनी कंपनी रजिस्टर की थी, Leosonic Private Limited.
customer
18.5s
Yes, I had.
हां जी, की थी।
agent
19.2s
Right, right. Are you like the owner of the company?
Right, right. आप कंपनी के like owner हैं?
customer
20.8s
Yes, I am the owner.
Yes, owner हूं।
agent
22.0s
Okay. What do you do?
ओके। क्या करते हैं आप?
customer
23.2s
We work in machine manufacturing. Ultrasonic plastic welding machines.
हम मशीन मैन्युफैक्चरिंग पे काम करते हैं। Ultrasonic plastic welding machines.
agent
26.8s
Okay, okay, okay. Great. Do you have any requirement now in MS? In mild steel?
ओके, ओके, ओके। Great. अभी कुछ रिक्वायरमेंट है क्या MS में? Mild steel में?
customer
30.5s
Actually, we have a requirement for those angles and all that you have, pipes, meaning 70 by 70, 2, 3 mm, 150, 150, 6 mm. So I was seeing that it's not available with you like that. There was a system for inquiry and all.
Actually हमें ना अभी वो रिक्वायरमेंट रहती है उनकी angles वगेरा जो होते हैं ना आपके, pipe हो गए मतलब 70 to 70, 2, 3 mm, 150, 150, 6 mm. तो उसमें मैं देख रहा था अभी वो आपका वैसे अवेलेबल नहीं है। उसमें इंक्वायरी वगेरा का सिस्टम आ रहा था।
agent
38.5s
Hmm, okay, okay. What I'll do is, yes, we do that, no doubt. I'll send you some of my details on WhatsApp. You can share with me if you have any live requirement right now.
हम्म, ओके, ओके। मैं क्या करता हूं ना, हां, हम करते हैं वो, no doubt. मैं आपको ना WhatsApp पे अपना कुछ डिटेल्स भेज देता हूं। एक बार आप मुझे शेयर कर दो अपना जो भी अभी अगर कुछ लाइव रिक्वायरमेंट है तो।
customer
45.5s
There was a live one, but that's done, I've given it. Meaning it has been executed. Next time, yes, if it comes up then. You can still send it to me on WhatsApp so that next time it happens, I will contact you.
अभी लाइव था, वो तो हो गया, मैंने दे दिया। मतलब एग्जीक्यूट हो चुका है वो। Next time हां, आता है तो फिर। आप मेरेको फिर भी WhatsApp पे डाल के देखिए ताकि next time जब होगा तो मैं आपसे कांटेक्ट करूंगा।
agent
52.0s
No problem, no problem. Okay. This is not my personal number, don't save this one. The number I will send on WhatsApp,
No problem, no problem. ओके। ये मेरा पर्सनल नंबर नहीं है, आप ये मत सेव करना। मैंने जो WhatsApp पे नंबर भेजूंगा,
customer
56.0s
Yes, yes, if you message me on WhatsApp, I will save that one.
हां हां, WhatsApp पे मुझे करोगे मैं वो सेव कर लूंगा।
agent
58.0s
Done, done. Okay. Alright Akash ji, thanks a lot.
Done, done. ओके। ठीक है आकाश जी, thanks a lot.
customer
60.0s
[inaudible]