Call 21112178875969511 2026-09-07 · sudeeps · 2:05
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | No_requirement | full conversation 27 turns, clean transcript (0% inaudible) | Hindi | 27 | new_registration (campaign_name:high) |
Audio: clear: Some call center background noise is present on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.03
confidence high · +4/−2
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Agent skipped discovery entirely, asking no questions about business type, volume, brands, or payment terms.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
After the customer stated no immediate need, the agent failed to schedule a specific callback date.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call did not end with one of the three required outcomes; simply sending a number is not a committed next step.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 78% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Warm welcome opener
Very good morning ma'am. Sudhir from JSW One and it's from Jindal Steel.
Summary
The agent followed up on a new registration from Reliance Industries. He confirmed he was speaking to a person who handles procurement, but she stated there was no immediate requirement and no timeline for a future one. The agent skipped all discovery and platform education, ending the call by offering to WhatsApp his number without securing a specific next step.
Coaching
After confirming the contact handles procurement, you must proceed with discovery questions (NR3) to understand their business before asking for an immediate requirement; this builds value and uncovers future opportunities even when there's no current need.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Very good morning ma'am. Sudhir from JSW One and it's from Jindal Steel. The agent provided a warm, professional opening and identified himself and the company. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 2 | 0.5 | Do you handle steel procurement, ma'am? Agent confirmed the company and the contact's role in procurement, but did not ask for procurement city or best contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
Agent skipped discovery entirely, asking no questions about business type, volume, brands, or payment terms. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any benefits of the JSW One platform. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | When will your requirement go live? Any idea? After the customer stated no immediate need, the agent failed to schedule a specific callback date. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Patel मैम, मैं आपको ना मेरा नंबर WhatsApp करके रखता हूँ. The call did not end with one of the three required outcomes; simply sending a number is not a committed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.78 heavy | 36.1s | 10.2s | 78.7s | 6.5s | 256.0 | 0 | 13 | 14 | 13 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
1.7s
Hello. Mr. Ainesh Patel from Aral?
customer
4.6s
Hello.
customer
5.3s
Hello.
customer
5.8s
You speak.
તમે બોલો ને?
agent
6.6s
Very good morning ma'am. Sudhir from JSW One and it's from Jindal Steel. Actually I wanted to connect with Mr. Ainesh Patel.
customer
12.6s
Sir, your voice is breaking up.
सर आपका आवाज़ ब्रेक हो रहा है।
agent
14.7s
Hello ma'am, can you hear my voice?
हेलो मैडम, मेरी आवाज़ आ रही है आपको?
customer
16.4s
Yes, speak.
हाँ, बोलिए।
agent
17.3s
Uh, this is Sudhir calling from JSW One, Jindal Steel. Actually, your company Reliance Industries Limited was registered on the portal. And the person in whose name it was registered is Mr. Ainesh Patel.
अ सुधीर बोल रहा हूँ JSW One से, जिंदाल स्टील। Actually ये आपका कंपनी Reliance Industries Limited रजिस्टर्ड था पोर्टल पर। And जो जिनके नाम से रजिस्टर हुआ that is Mr. Ainesh Patel.
customer
24.2s
Hmm hmm.
हम्म हम्म।
agent
24.8s
Can I speak with him?
उनसे बात हो सकती है?
customer
26.0s
No, no.
नहीं, नहीं।
agent
26.6s
Or do you handle it? Do you handle steel procurement?
कि आप ही देखते हो? Steel procurement आप देखते हो क्या?
customer
29.2s
What what?
क्या क्या?
agent
29.8s
Hello. Do you handle steel procurement, ma'am?
हेलो। Steel procurement आप देखते हो मैडम?
customer
32.3s
Yes, yes.
हाँ हाँ।
agent
33.1s
Okay. So do you have any immediate requirement for steel right now?
Okay. तो अभी कुछ immediate requirement है आपको steel में?
customer
35.8s
No, no.
नहीं नहीं।
agent
37.0s
Okay. When will your requirement go live? Any idea?
ठीक है। कब तक live होगी requirement आपकी? Any idea?
customer
39.8s
No, I have no idea right now, sir.
नहीं, अभी तो कोई idea नहीं सर।
agent
41.8s
Alright, okay, no problem. What was your name, ma'am?
चलो ठीक है, कोई बात नहीं। आपका नाम क्या बताया मैम?
customer
44.0s
Shailija Patel.
agent
45.3s
Sorry, what did you say? Shailisha?
Sorry, क्या बोला? Shailisha?
customer
46.5s
Yes.
हाँ।
agent
47.0s
Shailija Patel, okay. Patel ma'am, I'll WhatsApp you my number. Just in case a requirement goes live, you connect with me. Okay?
Shailija Patel, अच्छा। Patel मैम, मैं आपको ना मेरा नंबर WhatsApp करके रखता हूँ। Just in case कुछ requirement live होती है तो आप connect कीजिये मुझसे। Okay?
customer
53.2s
Okay, alright.
Okay, ठीक है।
agent
54.4s
Alright. Thank you so much.
ठीक है। Thank you so much.