Call 21112178875928861 2026-09-07 · sudeeps · 1:24
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | No_requirement | full conversation 18 turns, clean transcript (0% inaudible) | Hinglish | 18 | new_registration (campaign_name:high) |
Audio: noisy: Constant background hum and some crackle. The customer's line is occasionally muffled, making some of his words faint.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.06
confidence high · +8/−4
from 12 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The customer stated they were busy, so no discovery questions were asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Agent asked for a callback time but the customer deflected and no specific date was set.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with an agreement for the customer to call back at an unspecified time, which is not one of the three required outcomes.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 75% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Warm welcome opener
Good time to talk now sir or should I call you some other time?
Summary
The agent connected with a new registrant from Power Transmission Systems. The customer immediately stated he was busy and could not talk. The agent attempted to schedule a callback, but the customer insisted on calling back himself, so the agent agreed to send his direct number via WhatsApp.
Coaching
When a customer says 'I'll call you,' try to regain control by asking for a specific time, for example, 'Great, should I expect your call tomorrow morning or afternoon?'
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Good time to talk now sir or should I call you some other time? Agent opened politely and asked for permission to speak. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
Agent only confirmed the customer's name and company; the call was cut short before other questions could be asked. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The customer stated they were busy, so no discovery questions were asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before any platform education could be provided. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
Agent asked for a callback time but the customer deflected and no specific date was set. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended with an agreement for the customer to call back at an unspecified time, which is not one of the three required outcomes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.75 heavy | 24.0s | 8.0s | 52.0s | 7.1s | 292.5 | 0 | 10 | 8 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello?
agent
1.6s
Hello, uh Mr. Jay Kumar from Power Transmission Systems?
customer
5.0s
Hello?
customer
6.4s
Yes, who is this?
agent
7.3s
Hello, uh Mr. Jay, Sudhir here from JSW One MSME.
customer
10.4s
Okay.
agent
11.4s
In your company...
ये अपना कंपनी में
agent
12.8s
Good time to talk now sir or should I call you some other time?
customer
16.1s
Uh some other time. Busy right now.
agent
18.8s
When when can I call you, sir?
customer
20.5s
I will call you, okay?
agent
21.9s
I will I will share my
agent
23.2s
I will share my number to you. This is system's number, sir. I will share my number to you on WhatsApp. You can call on that number, okay?
agent
28.8s
Hello, can you hear me, Jay sir?
Hello, आवाज़ आ रही है जय सर?
customer
30.3s
Just drop a WhatsApp message, boss.
agent
32.5s
I am forwarding my number to you on WhatsApp. Call on that number. This is a system number, sir. Okay? The call won't connect on this one.
मैं आपको मेरा नंबर फॉरवर्ड कर रहा हूं WhatsApp पे। वो नंबर पे कॉल करना। ये सिस्टम का नंबर है सर। ठीक है? इसपे कॉल नहीं लगेगी।
customer
38.1s
Okay, fine.
agent
39.0s
Okay, sir. Thank you. Thank you.