Call 21112178852625971 2026-09-04 · dhruv · 0:41
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | supply_led (campaign_name:medium) |
Audio: clear: The customer's speech is slightly muffled at times but is mostly understandable.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.17
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The call was cut short by the customer's personal emergency before the agent could deliver a hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer was unavailable to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
The call did not progress to the qualification stage.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
Sir, I was calling from JSW One, Sardar Steel Works.
Closure with next step
CUSTOMER: Yes, let's talk on Monday. AGENT: Okay sir, okay.
Summary
The agent introduced himself from JSW One. The customer immediately stated he was in the hospital due to an infection and could not talk. The customer requested a callback on Monday, which the agent accepted before ending the call.
Coaching
You handled the customer's personal emergency with appropriate empathy and successfully secured a callback, which was the best possible outcome here.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Sir, I was calling from JSW One, Sardar Steel Works. Agent introduced himself and JSW One, and when the customer stated it was a bad time, the agent responded with empathy and did not push. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call was cut short by the customer's personal emergency before the agent could deliver a hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer was unavailable to speak. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call did not progress to the qualification stage. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | CUSTOMER: Yes, let's talk on Monday. AGENT: Okay sir, okay. Agent successfully secured a specific callback day suggested by the customer. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.482 | 6.7s | 7.2s | 27.1s | 3.0s | 214.9 | 0 | 5 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
हॅलो?
agent
1.8s
Hello?
हॅलो?
customer
2.9s
Yes?
हां?
agent
3.7s
Sir, I was calling from JSW One, Sardar Steel Works.
सर JSW One से बात कर रहा था, सरदार स्टील वर्क्स।
customer
7.3s
I have a bit of an infection at home, I am admitted in the hospital.
मेरे को थोड़ा घर में इन्फेक्शन हुआ है, हॉस्पिटल में एडमिट हूं।
agent
10.6s
Sorry sir?
सॉरी सर?
customer
11.7s
I am admitted in the hospital because of an infection.
हॉस्पिटल में एडमिट हूं इन्फेक्शन की वजह से।
agent
13.7s
Sorry sorry sorry sir, please take care sir.
सॉरी सॉरी सॉरी सर, आप ध्यान रखिये सर।
customer
15.4s
Yes, let's talk on Monday.
हां, मंडे को बात करते हैं।
agent
17.0s
Okay sir, okay.
ठीक है सर, ठीक है।