Call 21112178852610751 2026-09-04 · Abdul Ansari · 1:04
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 18 turns, clean transcript (0% inaudible) | Hindi | 18 | supply_led (campaign_name:medium) |
Audio: clear: Some minor background noise on the customer's side, but transcription is reliable.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.03
confidence high · +6/−6
from 11 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified self, company, and customer, but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead jumping directly to asking for requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked zero discovery questions about the customer's business, volume, or suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Do you have any requirement, sir, for steel in HR, CR?
Summary
The agent opened the call and immediately asked for requirements in HR/CR. The customer stated they have no current need and asked when prices might decrease. The agent advised that prices are expected to rise and suggested buying now, but the customer declined and ended the call.
Coaching
You must follow the pitch structure; open with a hook to create interest, then use discovery questions to understand the customer's business before asking if they have a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | This is Abdul speaking, sir, from JSW One. Am I speaking with Ajgar ji? Agent identified self, company, and customer, but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead jumping directly to asking for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked zero discovery questions about the customer's business, volume, or suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched because no discovery was performed to establish customer needs. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement, sir, for steel in HR, CR? Agent attempted to qualify by asking for a current requirement, which is the first part of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended without any committed next step like a quote or a scheduled callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.583 | 14.7s | 10.5s | 38.8s | 8.7s | 395.9 | 0 | 8 | 10 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
हॅलो?
agent
1.6s
Hello.
हॅलो.
customer
2.2s
Yes, tell me.
हां बोलो ना।
agent
2.7s
This is Abdul speaking, sir, from JSW One. Am I speaking with Ajgar ji?
ये अब्दुल बात कर रहा हूं सर JSW One से। अजगर जी बात कर रहे हैं?
customer
5.2s
Yes, speaking.
हां जी बोल रहा हूं।
agent
5.9s
Do you have any requirement, sir, for steel in HR, CR? I had called for that.
कुछ रिक्वायरमेंट है क्या सर स्टील में HR CR में? इसके लिए फोन किया था मैं।
customer
8.5s
No sir, right now there is no requirement at all. We are working with what we have.
नहीं सर अभी अभी तो कोई रिक्वायरमेंट है ही नहीं। जो है उसी में काम कर रहे हैं।
customer
12.0s
According to you, when can the rates decrease, sir?
अभी आपके हिसाब से कब रेट कम हो सकते हैं साहब?
agent
14.4s
In November.
नवंबर में।
customer
15.2s
In November?
नवंबर में?
agent
15.8s
Hmm. November... the rate is going to increase now. What's happening in the market is that the raw material rate has increased.
हम्म। नवंबर अभी रेट बढ़ने वाला है। मार्केट में क्या है ना कि रॉ मटेरियल का रेट बढ़ गया है।
agent
19.1s
The rate for zinc and what do you call it? Coking coal has increased.
जिंक का और ये क्या बोलते हैं? कुकिंग कोल का रेट बढ़ गया है।
agent
21.3s
The rate will not decrease now, it will increase further. If you want to buy, you can buy now, if you need it in HR, CR.
अभी रेट कम होगा ही नहीं और बढ़ेगा। अगर लेना हो तो अभी ले सकते हैं HR CR में लेना होगा तो।
customer
24.9s
Okay.
अच्छा।
customer
26.2s
Alright.
ठीक है।
customer
26.8s
Okay, alright sir, not right now for now. Still, thank you, okay.
चलिए ठीक है सर मैं अभी तो नहीं फिलहाल। फिर भी थैंक यू हां।
agent
29.6s
Yes, okay.
हां ठीक है।
customer
30.1s
Yes.
जी।