Call 21112178852432971 2026-09-04 · dhruv · 1:25
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Wrap up time exceeded :0 | full conversation 25 turns, clean transcript (0% inaudible) | Hindi | 25 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background chatter is present on the customer's side, including a third person speaking.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
spec_not_available
Customer requested 1.4mm HRC, but agent stated prime material starts at 1.6mm.
4 · Sentiment
the CUSTOMER
+0.27
confidence high · +3/−0
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead opening with 'Do you have any requirement in sheet metals etc.?'
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the customer immediately stated a requirement, and the agent did not attempt to learn more about their business.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The customer immediately inquired about 1.4mm HRC coil. The agent asked for the grade and then correctly informed the customer that prime HR material starts from 1.6mm and 1.4mm is not available. The customer confirmed this was their only requirement, and the call ended.
Coaching
When a customer asks for a spec we don't carry, don't just end the call; use it as an opportunity to ask discovery questions to understand their application and see if an alternative (like 1.6mm) could work.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead opening with 'Do you have any requirement in sheet metals etc.?' |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the customer immediately stated a requirement, and the agent did not attempt to learn more about their business. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent only captured thickness and grade, failing to ask for width, quantity, or location before ending the inquiry. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call was ended with 'Thank you' after confirming no stock, with no alternative or next step proposed. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.613 | 15.2s | 9.6s | 60.2s | 3.1s | 300.0 | 0 | 12 | 12 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.0s
Hello?
customer
0.6s
Hello?
agent
1.2s
Sir, I am speaking from JSW One.
Sir JSW One se baat kar raha hu main.
customer
2.6s
Hello?
agent
3.2s
JSW One MSME.
customer
4.1s
Hello?
agent
5.2s
Hello? Hello?
customer
6.1s
Yes, speak.
हां बोलिए।
agent
6.7s
Sir, I am speaking from JSW One, Jindal Steel Works Mumbai.
Sir JSW One से बात कर रहा हूं, Jindal Steel Works Mumbai.
customer
9.6s
Speak.
बोलिए।
agent
10.1s
Do you have any requirement in sheet metals etc.?
कुछ requirement है तो sheet metals वगेरा में?
customer
12.2s
Okay. Is 1.4 mm thickness available? Coil?
ठीक है। 1.4 mm thickness का मिलता है? Coil?
agent
14.9s
In which grade?
कौनसे grade में?
customer
16.2s
HRC.
agent
17.1s
HR?
customer
17.6s
Hmm. Hot rolled.
हम्म। Hot rolled.
agent
18.5s
In HR, sir, it starts from 1.6.
HR में सर 1.6 से चालू होता है।
customer
20.1s
1.4?
agent
20.7s
No, we don't keep 1.4, sir. In prime, it will start from 1.6. 1.4 comes in rolling mill.
नहीं 1.4 नहीं रखते सर हम। Prime में 1.6 से चालू होगा। 1.4 rolling mill में आता है।
customer
24.2s
Oh, okay. No, my requirement was for 1.4 only right now.
अच्छा अच्छा। नहीं मेरा requirement 1.4 का ही था अभी।
agent
26.6s
Okay. No, 1.4 will not be available.
अच्छा। नहीं 1.4 तो नहीं मिलेगा।
customer
28.1s
Hmm hmm.
हम्म हम्म।
unknown
28.6s
Hey brother, we have to write its weight, right?
अरे भैया इसका वजन वजन लिखने का ही है ना?
customer
31.5s
Okay.
ठीक है।
agent
32.3s
Thank you.