Call 21112178852279561 2026-09-04 · dhruv · 0:54
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 11 turns, clean transcript (0% inaudible) | Hindi | 11 | new_registration (campaign_name:medium) |
Audio: clear: There is significant background conversation on the customer's side, but the main speakers are clearly audible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.30
confidence high · +0/−1
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Agent did not attempt any of the eight discovery questions.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Agent asked for a requirement, but when the customer had none, failed to schedule a specific callback date.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call did not end with one of the three required outcomes; it ended with a generic 'let me know'.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
objection
The customer raised 1 objection
you did not answer:
just_registered_to_check
No sir, not right now.
Summary
The agent contacted a new registration, Rajya Enterprises, and immediately asked for a requirement. The customer stated they had no current need. The agent accepted this and ended the call without attempting any discovery, platform education, or scheduling a specific follow-up.
Coaching
When a customer has no immediate requirement, you must still follow the script to conduct discovery and schedule a specific future callback, instead of ending the call.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 | Sir, I am speaking from JSW One. The agent gave a basic introduction but did not provide a warm welcome or reference the customer's new registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
Agent did not ask any of the four required profile verification questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
Agent did not attempt any of the eight discovery questions. |
| NR4 Platform education | 1 | fail | – | 0.0 |
Agent did not explain the platform or its benefits. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Okay sir, if there is anything, please let me know. Agent asked for a requirement, but when the customer had none, failed to schedule a specific callback date. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call did not end with one of the three required outcomes; it ended with a generic 'let me know'. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| just_registered_to_check | mishandled | No sir, not right now. |
Okay sir, if there is anything, please let me know. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.574 | 7.4s | 5.5s | 41.1s | 2.5s | 235.1 | 0 | 5 | 6 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.3s
Hello.
customer
2.1s
Rajya Enterprises.
राज्य एंटरप्राइजेस।
agent
3.6s
Hello?
customer
4.1s
Yes, tell me.
हाँ बोलिए।
agent
4.7s
Sir, I am speaking from JSW One.
सर JSW One से बात कर रहा हूँ मैं।
customer
6.9s
Yes, tell me.
हाँ बोलिए।
agent
7.8s
Uh sir, is there any requirement for sheet metal etc.?
अह सर कुछ रिक्वायरमेंट है शीट मेटल वगेरा में?
customer
11.3s
No sir, not right now.
नहीं सर, अभी तो कुछ नहीं है।
agent
13.5s
Okay sir, if there is anything, please let me know.
ठीक है ना सर, कुछ रहेगा तो प्लीज बताइएगा।
customer
16.3s
Yes.
हाँ जी।
agent
17.5s
Yes.
हाँ।