Call 21112178852268611 2026-09-04 · dhruv · 1:12
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Not_Answered | full conversation 11 turns, clean transcript (0% inaudible) | Hindi | 11 | new_registration (campaign_name:medium) |
Audio: clear: Background noise (other conversations) is present on the agent's side, but the main speakers are clearly audible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.12
confidence high · +1/−1
from 4 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call was deflected and ended before the discovery phase could begin.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked for a requirement, but when the customer said no, no specific callback date was scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly without a quote, scheduled callback, or walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent opened the call by asking for a requirement. The customer stated they had no current need for sheet metal and offered to provide the contact number for their 'purchase madam'. The call ended while the customer was searching for the number, with no discovery or next steps established.
Coaching
When the customer deflects you to another person, take control by stating the purpose of your call and asking to be connected, rather than passively waiting.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The opener was a direct sales question, not a warm welcome related to the new registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The customer deflected the call before any profile verification questions could be asked. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call was deflected and ended before the discovery phase could begin. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The platform was not mentioned or explained. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The agent asked for a requirement, but when the customer said no, no specific callback date was scheduled. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly without a quote, scheduled callback, or walkthrough. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.477 | 8.2s | 9.0s | 54.8s | 2.5s | 256.1 | 0 | 5 | 6 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello
हेलो
agent
1.0s
Hello
हेलो
customer
1.5s
Yes.
हां जी।
agent
2.1s
Sir, I am calling from JSW One MSME.
सर, JSW One MSME से बात कर रहा हूं मैं।
customer
4.5s
Yes, tell me.
हां, बोलिए।
agent
5.3s
Uh sir, are you looking for any requirement in sheet metals etc.?
अह सर, कुछ रिक्वायरमेंट में देख रहे हैं शीट मेटल्स वगेरा में?
customer
8.3s
In sheet metal, not right now. I'll give you a madam's number, please talk to her.
शीट मेटल में फिलहाल नहीं है। हमारे जरा एक मैडम का नंबर देता हूं, उनको बात कीजिएगा।
agent
12.6s
Yes, please tell me, sir.
हां, बोलिए ना सर।
customer
13.5s
Do you have the madam's number, do you have our purchase madam's number?
नंबर है मैडम का, हमारे पास परचेस मैडम का नंबर है?
agent
16.0s
No sir, I don't have the purchase madam's number.
नहीं सर, परचेस मैडम का नंबर नहीं है मेरे पास।
customer
18.4s
One minute, okay, one minute.
एक मिनट हां, एक मिनट।