Call 21112178852235891 2026-09-04 · dhruv · 2:09
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | General Enquiry | full conversation 21 turns, clean transcript (0% inaudible) | Hindi | 21 | new_registration (campaign_name:high) |
Audio: clear: Some minor background noise is present but does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
material: alloys and steels and carbon fiber
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.25
confidence high · +12/−4
from 15 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent did not ask any discovery questions; the customer volunteered their business type but the agent did not probe further.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−1.0 pts
Verify basic profile (4 Qs)
The agent did not ask any of the four basic profile verification questions as the customer took control of the call.
How Sajal Bhaskar did it on a
10.0/10 call —
आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था... [Customer:] ये मेरा खुद का है ना... तलोज़ा से करोगे तो 63100 चल रहा था... मैं दूसरे नंबर से WhatsApp करता हूं, वो वाला कर लीजिएगा।
−1.0 pts
Platform education
The agent did not explain the platform's value or features.
How Sajal Bhaskar did it on a
10.0/10 call —
मतलब ये जो मैं रेट बताया 63100 ये हमारी लोडिंग के साथ है...एक्स्ट्रा जो जो रह गया है इसमें बताना वो 18% GST जो लग एक्स्ट्रा लगता है और ट्रांसपोर्टेशन का खर्चा जितना लगता है, दैट्स इट।
did well
Warm welcome opener
Uh sir, calling from JSW One MSME Jindal Steel Works. ... Sir actually you were registered your account on a portal.
First opportunity identified
Yes, then I'll do it for this evening itself. Then we'll see, sir, how to do it.
Summary
The agent contacted a newly registered customer who immediately stated they were in sports manufacturing and needed materials like alloys and carbon fiber. The customer was busy and proactively requested a meeting for later that evening with their team. The agent agreed and committed to sending a meeting link, successfully scheduling a next step.
Coaching
When a customer is busy but agrees to a future meeting, try to ask just one qualifying question (e.g., 'To prepare for our meeting, what city are you in?') before ending the call.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Uh sir, calling from JSW One MSME Jindal Steel Works. ... Sir actually you were registered your account on a portal. The agent gave a professional opening, stating the company and reason for the call. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The agent did not ask any of the four basic profile verification questions as the customer took control of the call. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The agent did not ask any discovery questions; the customer volunteered their business type but the agent did not probe further. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain the platform's value or features. |
| NR5 First opportunity identified | 2 | pass | – | 2.0 | Yes, then I'll do it for this evening itself. Then we'll see, sir, how to do it. Although the agent didn't ask for a current requirement, they successfully secured a specific time for a follow-up meeting, fulfilling the intent of scheduling a next step. |
| NR6 Closure - one of three outcomes | 2 | pass | – | 2.0 | Right sir. I'll send it after creating the link. The agent successfully scheduled a meeting for a specific time and committed to sending the link, which is an approved closure outcome. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.148 | 16.3s | 93.7s | 19.0s | 3.5s | 268.7 | 0 | 11 | 10 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello.
agent
1.5s
Hello.
customer
2.3s
Yeah.
agent
3.0s
Uh sir, calling from JSW One MSME Jindal Steel Works.
customer
6.3s
Yeah, yeah, please, yes sir, please speak.
Yeah, yeah, please, हां सर, बोलिए ना।
agent
8.0s
Good afternoon, good evening sir. Sir actually you were registered your account on a portal.
customer
11.6s
Yeah, yeah, I know, I remember but I'm not starting with that yet. We are in sports or manufacturing part. So for manufacturing part we need alloys and steels and carbon fiber and all. So for that I had searched and registered but you sell other part also, deal with other things. So I registered for that but as of now I am not aware what your offers are, where I can basically, right, sell, resell, distribute, B2B, basically whatever it is, will have to create a supply chain and all. So there are many things, logistics etc. So we'll explore that slowly but at this point my manufacturing need, if you can fulfill it, then it will be helpful for me.
Yeah, yeah, I know, I remember but I'm not starting with that yet. We are in sports or manufacturing part. So for manufacturing part we need alloys and steels and carbon fiber and all. So उसके लिए मैंने search करके register किया था but you sell other part also, deal with other things. तो मैंने उसके लिए register किया but as of now I am not aware कि आपके offers क्या हैं, where I can basically, है ना, sell, resell, distribute, B2B, basically जो भी है, supply chain भी बनाना पड़ेगा and all. तो बहुत चीजें हैं logistics वगैरह। तो वो धीरे-धीरे explore करते हैं but at this point मेरा manufacturing वाला जो need है, if you can fulfill, तो मेरा it will be helpful.
agent
40.2s
Understood, sir.
समझ गया सर।
customer
41.5s
So let's do it later. I'm a bit busy, brother. What we'll do is, you can schedule a call for 7:30 on Google Meet or Zoom, whatever you think is right, or send a call link on WhatsApp. Then my team members will also join, so that will be better. Or else we'll do it tomorrow.
तो अभी हम बाद में करते हैं। मैं थोड़ा बिजी भाई। हम क्या करते हैं ना, 7:30 बजे आप एक call schedule कर सकते हो Google Meet या Zoom का, जो भी आपको लगता है या WhatsApp पे call link बना के भेज दो। तो मेरे टीम वाले भी आ जाएंगे तो वो better रहेगा। या तो फिर हम कल करते हैं।
agent
51.1s
As you're, whenever you're comfortable, but is 7:30 tomorrow morning comfortable, sir?
As you're, whenever you're comfortable, but कल सुबह का 7:30 का comfortable ना सर?
customer
53.9s
Yes. Morning means you can take it before 8:30 or before 9:00. After that, I will be directly free maybe at 11:00 at night or maybe in between at 4:00 in the evening tomorrow. We can do that too.
हां। सुबह मतलब 8:30 के पहले या 9:00 के पहले ले सकते हो। उसके बाद तो फिर मैं सीधा maybe रात को 11:00 या maybe बीच में 4:00 बजे शाम को फ्री हो जाऊंगा कल। वो भी कर सकते हैं।
agent
101.6s
Understood.
समझ गया।
agent
102.6s
Yes, then I'll do it for this evening itself. Then we'll see, sir, how to do it.
हां, तो फिर मैं आज शाम का ही कर लेता हूं। फिर देख लेते हैं सर कैसे करना है।
customer
105.1s
Yes, I mean not 7:30, whatever the time is now, you can consider it 7:15. Let's take 7:00. Let's take 7:00, 7:15.
हां, मतलब 7:30 नहीं, अभी जितना टाइम हो रहा है, आप मान के चलो 7:15. 7:00 पकड़ लेते हैं चलो। 7:00, 7:15 पकड़ ले।
agent
110.2s
Okay sir.
ठीक है सर।
customer
111.5s
Hmm.
हम्म।
agent
112.2s
Right sir. I'll send it after creating the link.
Right sir. मैं भेज देता हूं link बना के।
customer
114.8s
Yes.
agent
115.8s
Okay.
ठीक है।
customer
117.0s
Thank you.
agent
117.5s
Thank you.