Call 21112178852160561 2026-09-04 · Ronak Mehta · 1:13
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Interested | full conversation 10 turns, clean transcript (0% inaudible) | Gujarati | 10 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.75
confidence high · +9/−0
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead moving directly from introduction to asking for requirements.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
Agent only asked for the required quantity, missing the other 5 discovery questions about manufacturing, application, and suppliers.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
−2.0 pts
Qualify
Agent confirmed a requirement exists but failed to capture any specific details like grade, thickness, or width.
How Sajal Bhaskar did it on a
9.0/10 call —
Requirement, sir, you can note it down. I need 5060 CR, I need coil.
did well
Opener & permission
Hello Shri Gayatri Industries, am I speaking with Ketan bhai? ... I am Dhanak Mehta speaking from JSW One.
Closure with next step
Let me send you a reminder, I'll ping you on WhatsApp, okay?
Summary
The agent contacted a manufacturing customer who confirmed a requirement of around 100 tons of HR coil. As the customer was on holiday, they requested to send the inquiry on Monday. The agent agreed and set a next step to send a WhatsApp reminder, successfully securing a lead for follow-up.
Coaching
When a customer confirms a large requirement, ask at least one or two discovery questions (e.g., 'Great, what do you manufacture?') before agreeing to the next step to better prepare for their inquiry.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Hello Shri Gayatri Industries, am I speaking with Ketan bhai? ... I am Dhanak Mehta speaking from JSW One. Agent successfully greeted the customer by name, identified their company, and introduced themself from JSW One. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead moving directly from introduction to asking for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | How many tons is it, your requirement? Agent only asked for the required quantity, missing the other 5 discovery questions about manufacturing, application, and suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched during the call. |
| SL5 Qualify | 2 | fail | – | 0.0 | do you have requirements for steel, for HR coil? Agent confirmed a requirement exists but failed to capture any specific details like grade, thickness, or width. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Let me send you a reminder, I'll ping you on WhatsApp, okay? Agent established a clear and agreed-upon next step for a WhatsApp reminder, securing a future inquiry. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.564 | 13.2s | 10.2s | 49.6s | 3.7s | 281.8 | 0 | 5 | 5 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello.
હલો.
agent
0.9s
Hello Shri Gayatri Industries, am I speaking with Ketan bhai?
હલો શ્રી ગાયત્રી ઇન્ડસ્ટ્રીઝ, કેતનભાઈ વાત કરો છો?
customer
3.3s
Speak.
બોલો.
agent
3.8s
I am Dhanak Mehta speaking from JSW One. So, do you have requirements for steel, for HR coil?
ધનક મહેતા વાત કરું છું JSW One થી. તો એમના requirement આવે છે, steel માં, HR coil માં?
customer
7.6s
Yes, there is a requirement, there is. Do one thing for me, there's a holiday for two days. When I come on Monday, I will send you the inquiry.
હા requirement છે, છે. આ મને એક કામ કરો, આ બે દિવસ રજા છે. હું Monday આવું ને એટલે તમને inquiry નાખું.
agent
13.2s
That will work, that will work, fine. Okay okay. How many tons is it, your requirement?
ચાલશે ચાલશે fine. ઓકે ઓકે. કેટલા ton ની છે તો પણ તમારી?
customer
16.1s
It's around a hundred tons.
હજી સો ton આજુબાજુ છે એક.
agent
18.2s
Okay. Let me send you a reminder, I'll ping you on WhatsApp, okay?
ઓકે. ચાલો તમને reminder નાખું, તમને WhatsApp પર ping કરી નાખું છું એક, ઓકે?
customer
21.1s
Alright, alright. Send it, send me a reminder on WhatsApp.
સારું સારું. આપી દેજો WhatsApp પર મને reminder આપી દેજો.
agent
23.4s
Okay fine. Happy Janmashtami sir.
ઓકે fine. Happy Janmashtami sir.