Call 21112178852073371 2026-09-04 · Jeevan Jeejo · 5:09
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | — | full conversation 67 turns, clean transcript (0% inaudible) | English | 67 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise (typing, other voices) on the customer's side, but it does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
customer wanted it Next week;
we committed to no date
4 · Sentiment
the CUSTOMER
+0.85
confidence high · +36/−2
from 56 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a benefit-driven hook; instead, he went straight to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked zero of the six required discovery questions, moving directly to qualification instead.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No USPs were pitched; the conversation was purely transactional about the immediate requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
Hello, good evening. Am I talking to Mr. Jayan Aravinda?... this is Jeevan calling from JSW One platform, Mumbai.
Qualify
I need HR sheets, sir... E250 BR... So you can place the order for 5 metric ton at least, right?... your delivery location will come to... 620015... N
Summary
The customer confirmed an immediate need for HR sheets (E250 BR) for the following week, with a quantity of at least 5 MT. The agent skipped discovery and pitching, focusing instead on qualifying the immediate requirement and confirming logistical details like delivery location. The call ended with an agreement for the customer to send detailed specifications via WhatsApp.
Coaching
You skipped discovery entirely, missing the chance to understand the customer's business before qualifying the order. Ask what they manufacture and their monthly volume to build rapport and tailor your approach.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Hello, good evening. Am I talking to Mr. Jayan Aravinda?... this is Jeevan calling from JSW One platform, Mumbai. Agent greeted, used the customer's name, and identified the company, and the customer engaged immediately, fulfilling the intent of checking for a good time. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not lead with a benefit-driven hook; instead, he went straight to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked zero of the six required discovery questions, moving directly to qualification instead. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the conversation was purely transactional about the immediate requirement. |
| SL5 Qualify | 2 | pass | – | 2.0 | I need HR sheets, sir... E250 BR... So you can place the order for 5 metric ton at least, right?... your delivery location will come to... 620015... Next week I will process. Agent successfully confirmed an active requirement and captured the grade, quantity, location, and timeline, deferring thickness/width details to WhatsApp. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I'll just text you in WhatsApp. You can share me the details in WhatsApp, the thickness, width and the length. Agent established a clear, committed next step for the customer to share detailed requirements on WhatsApp, which the customer agreed to. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.649 | 85.4s | 46.1s | 177.5s | 11.0s | 324.6 | 0 | 34 | 33 | 15 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.2s
Hello.
agent
2.4s
Hello, good evening. Am I talking to Mr. Jayan Aravinda?
customer
5.2s
Yes.
agent
6.0s
Jayan, hi, this is Jeevan calling from JSW One platform, Mumbai. Uh, so, yeah, so I just wanted to, you know, talk to you regarding the registration that you have done in the platform and also to check if you have any, yeah, and also to check if you have any, you know, current requirement for HR, CR coil or sheet.
customer
17.5s
Uh, I'm, I need HR sheets, sir.
agent
20.2s
Structural sheets, yes. The MS sheets, right?
customer
21.7s
HR sheet. Yeah, yeah, HR MS sheet. E250 grade.
agent
24.4s
E250 A or E250 BR?
customer
26.3s
BR.
agent
27.0s
BR, got it.
customer
28.1s
Yeah, yeah.
agent
28.9s
And the thickness?
customer
29.7s
various thickness.
agent
31.0s
Uh, okay. Then how about I'll just, you know, text you in 9489266874 number, WhatsApp number?
customer
35.7s
Yeah, yeah, this is my number.
agent
37.0s
I'll share you my details. Yeah, I'll share you my details. The only thing that you have to take care is that our minimum order of quantity is 5 metric ton.
customer
41.8s
So, okay, yes.
agent
43.0s
Yeah, so I I I believe your quantity or your requirement is more than that.
customer
45.8s
No, no, currently that much quantity is enough because we are need of plenty of dimensions. That's why we can't
agent
49.8s
Understood. So, so you can place the order for 5 metric ton at least, right?
customer
52.4s
Yeah.
agent
53.1s
Alright. Minimum 5 metric ton.
customer
54.6s
Yeah, minimum.
agent
55.3s
No worries, that will that will do. So I'll I'll just text you in WhatsApp. How how urgent or how soon can you procure? Because you know, market price, steel market price is increasing day by day.
customer
61.3s
Okay, okay. Next week I will process.
agent
63.4s
When?
customer
64.4s
Because currently I purchased that material from Chennai itself. I have slightly less stock. But I need next week for the orders.
agent
70.2s
Understood, understood. So I'll do one thing, right away itself, I will just, you know, send you the details in WhatsApp. You can share me the details in WhatsApp, the thickness, width and the length.
customer
76.0s
Okay, okay.
agent
77.2s
Okay?
customer
77.8s
Is there any standard dimensions are available?
agent
79.6s
Sorry?
customer
80.3s
Is there any standard dimensions? I mean length, width.
agent
82.0s
Yeah, width and length, it's like 1250 and 1500, 1250 and 1500 width standard is available. And length can be anything, like 6300, 2500, anything.
customer
89.1s
Okay, okay. Minimum 6300.
agent
91.4s
Yeah.
customer
92.2s
Okay, okay.
agent
93.2s
Okay.
customer
93.7s
And 1500 is enough.
agent
95.2s
Okay.
customer
95.7s
1200 is also it's good enough.
agent
97.7s
Pretty enough, right? Got it, got it. No worries then. So let me also confirm that your delivery location will come to 620010, right?
customer
102.1s
No, no, currently we changed the location. 620015.
agent
105.1s
15 it is?
customer
106.1s
Yeah.
agent
107.0s
Okay, okay. Uh, just a moment. Okay, anyways, I'll just text you in WhatsApp. Can you just share me your GST copy if you don't if you don't mind? Like GST certificate.
customer
112.7s
Yeah, yeah, I will send it.
agent
114.0s
Alright, alright. Thank you, thank you so much.
customer
115.2s
Where are you from?
agent
115.8s
Which state?
agent
116.2s
I am calling from, yeah, I am calling from Mumbai, but I am a native of Kerala.
customer
119.5s
Okay, but is there any office in Chennai? Because next week I will go to Chennai.
agent
122.8s
Okay, so we have our yards in Chennai, you know, the yards and stock, stockyards.
customer
126.2s
Okay.
agent
126.9s
Yeah, apart from that we don't, our main head office and center is located in Mumbai.
customer
131.0s
Okay, okay. If that material, if I order the material, then where will the material come from?
agent
134.8s
Yeah, the material will come from Chennai.
customer
136.2s
From Chennai yard?
agent
137.0s
Yeah, from Chennai, from Chennai.
customer
138.0s
Okay, okay.
agent
138.7s
So what we can do is that once when you place the order, even at least for 5 metric ton, we can confirm the order and we can get it delivered to you.
customer
142.5s
Okay, okay.
agent
143.5s
Yeah, sure.
agent
144.4s
So yeah, okay then, then I'll text you in WhatsApp. You can share me the details in WhatsApp.
customer
147.0s
Okay, okay, okay.
agent
148.2s
Perfect. Thank you, Jayan. Thank you.
customer
149.8s
Thank you, thank you.