Call 21112178851992181 2026-09-04 · Rohit Mishra · 1:26
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Wrap up time exceeded :0 | full conversation 23 turns, clean transcript (0% inaudible) | Hindi | 23 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter is present but doesn't significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.34
confidence high · +0/−4
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead jumping directly to asking about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the customer took control and stated their requirement immediately.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Was there any requirement for HRPO coils or?
Closure with next step
Okay then, I will ring you tomorrow.
Summary
The customer immediately stated a requirement for one 6mm HRPO coil (FE 410 grade) in Delhi. The agent confirmed the location and, noting the market was closed for a holiday, agreed to call back the next day. The call ended with a clear next step but without any discovery or a price being quoted.
Coaching
When a customer immediately states a requirement, acknowledge it, but still try to ask one or two key discovery questions (like their monthly usage) before moving to qualification to better understand their business.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent identified himself and the company but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead jumping directly to asking about requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the customer took control and stated their requirement immediately. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Was there any requirement for HRPO coils or? The agent asked about a current requirement, which prompted the customer to provide all necessary details (thickness, qty, grade, location). |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Okay then, I will ring you tomorrow. The agent set a clear and committed next step for a callback, which the customer accepted. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.481 | 16.8s | 18.1s | 51.1s | 3.5s | 257.1 | 0 | 11 | 12 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello
हेलो
agent
2.1s
Hello
हेलो
customer
3.0s
Yes sir.
जी सर
agent
3.9s
Uh yes, hello, Rohit speaking from JSW.
अह जी नमस्ते, रोहित बात कर रहा हूं जे एस डब्लू से।
customer
6.0s
Yes sir, tell me.
हांजी सर, बताएं।
agent
7.1s
Am I speaking with Future Bright Company?
Future Bright Company से बात कर रहा हूं आप?
customer
9.0s
Yes sir.
जी सर।
agent
9.8s
Was there any requirement for HRPO coils or?
कुछ रिक्वायरमेंट थी क्या HRPO coils की या फिर?
customer
12.0s
In HRPO, what, what mm do you have in thickness?
HRPO में आपके पास कौनसा, कौनसा mm पड़ा है thickness?
agent
14.7s
With you, see, I majorly have from two and a half to twelve with me.
आपके पास, देखिए मैं तो मेजरली ढाई से लेके बारह तक रहता ही है मेरे पास।
customer
18.8s
I need it in six.
Six में चाहिए।
agent
19.8s
You need it in six?
Six में चाहिए?
customer
20.6s
Okay. One coil. If you ask for a particular size, then that, otherwise if you ask for CTL, then CTL. Otherwise, tell me the coil, I will get it CTL'd.
अच्छा। एक coil। अगर पर्टिकुलर size पूछेंगे तो वो नहीं तो CTL पूछेंगे तो CTL। नहीं तो coil बता दीजिए, CTL करा लूंगा।
agent
25.8s
And where do you need this?
और ये कहां पे चाहिए आपको?
customer
27.3s
In Delhi.
Delhi में।
agent
28.4s
In Delhi. Is the Delhi market open today?
Delhi में। Delhi आज market खुला है?
customer
30.5s
Today the Delhi market, today, I think today
आज Delhi market, आज तो, आज मेरे ख्याल से
agent
32.4s
It's quite closed for Janmashtami.
जन्माष्टमी के लिए बंद है काफी।
customer
33.9s
It's closed, it's closed, it's closed. It's closed today.
बंद है, बंद है, बंद है। आज तो बंद है।
agent
35.8s
Yes. Okay then, I will ring you tomorrow.
हां। चलिए ठीक है, तो मैं कल आपको रिंग करता हूं।
customer
37.8s
Yes, no problem, ring me tomorrow. Otherwise, whatever it is, just tell me the rate.
हां कोई बात नहीं, मुझे कल रिंग कर दीजिए। नहीं तो जो वो होगा, मुझे rate बता दीजिए।
agent
40.4s
Okay, okay.
ठीक है, ओके।
customer
41.8s
FE 410.