Call 21112178851846871 2026-09-04 · Jeevan Jeejo · 2:15
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Wrap up time exceeded :0 | full conversation 35 turns, clean transcript (0% inaudible) | English | 35 | supply_led (campaign_name:medium) |
Audio: clear: The customer has a strong South Indian accent, but the speech is clear and understandable.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.27
confidence high · +19/−6
from 18 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask if it was a good time to talk, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
No hook was delivered; agent asked for a requirement instead of leading with a price or availability benefit.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked after the customer stated they had no current requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
just wanted to check if you have an enquiry or any requirement for HR, CR sheet or coil?
Summary
The agent contacted the customer to check for steel requirements. The customer stated they had no immediate need and complained about receiving too many marketing emails. The agent took the customer's email address to request an unsubscribe and ended the call by offering to connect on WhatsApp for future needs.
Coaching
To prevent an immediate shutdown, open with a permission question ('is this a good time?') and a strong hook before asking for a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask if it was a good time to talk, instead jumping directly to asking for a requirement. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
No hook was delivered; agent asked for a requirement instead of leading with a price or availability benefit. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked after the customer stated they had no current requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | just wanted to check if you have an enquiry or any requirement for HR, CR sheet or coil? Agent successfully asked if a current requirement exists, which is the primary intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | once when requirement comes live, you just kindly let me know. The next step was not agent-owned and specific; it placed the responsibility on the customer to re-engage. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.557 | 29.1s | 23.1s | 82.8s | 6.7s | 255.7 | 0 | 18 | 17 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
agent
1.9s
Hello?
agent
2.6s
Uh, good evening. Am I talking to Mr. Dhanush?
customer
4.8s
Yes sir, yes sir.
agent
5.6s
Dhanush, this is Jeevan calling from JSW One platform. Uh, just wanted to check if you have an enquiry or any requirement for HR, CR sheet or coil?
customer
12.6s
There is nothing, um, there is no requirement just now, right now.
agent
16.0s
Okay.
customer
16.8s
If there is any requirement...
agent
17.5s
Yeah, yeah, sure, sure. I'll do one thing. I'll just text you in WhatsApp in the same number 7204145053.
customer
22.5s
Okay.
agent
23.0s
Uh, once when requirement comes live, you just kindly let me know.
customer
25.6s
Okay. Okay. Also stop the messages sending in the through my email.
agent
29.5s
Email we are not sending, sir.
customer
30.8s
No sir, daily two, three, daily three to four messages are coming from JSW.
agent
34.5s
Oh, that may be from marketing team, sir. I'll I'll tell them. Don't worry.
customer
37.5s
Oh, okay.
agent
38.0s
Okay. Thank you.
customer
38.8s
Will you tell them?
agent
39.5s
Yeah. Sorry?
customer
40.2s
Take it sir, take it. I'll tell the email ID.
agent
42.0s
Uh, okay, tell me. Yeah.
customer
43.0s
S V P
agent
43.8s
S V P
customer
44.5s
Industries
agent
45.2s
Industries
customer
45.8s
53
agent
46.8s
53
customer
47.5s
at gmail.com
agent
48.5s
at gmail.com
customer
49.5s
Yeah, that's all.
agent
50.1s
Okay. Yeah, fine.
customer
50.8s
Please stop that. If there is any requirement, I'll tell you directly.
agent
54.0s
Amazing. That sounds fine.
agent
55.5s
Thank you. Thank you so much, Dhanush. Yeah, bye.
customer
57.5s
Thank you, thank you, sir.