Call 21112178851795811 2026-09-04 · Rohit Mishra · 3:05
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 46 turns, clean transcript (0% inaudible) | Hindi | 46 | supply_led (campaign_name:medium) |
Audio: clear: There is some background chatter on the agent's side, but it does not significantly impede transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
spec_not_available
Agent explains the higher price is due to the customer requesting a non-standard 7.8mm thickness, whereas the lower price would apply to the standard 8mm.
4 · Sentiment
the CUSTOMER
0.06
confidence high · +3/−2
from 16 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not use the customer's name or ask for permission before jumping into the requirement check.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead immediately asking about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent only asked about the current supplier, and only in response to a price challenge, missing all other discovery points.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 2 objections
you did not answer:
price incumbent_supplier
सर रिक्वायरमेंट तो है लेकिन आपके मार्केट में प्राइस ज्यादा हैं आप इधर।
टाटा, एम्प्लस स्टील है, आपका उत्तम स्ट्रिप्स है। मैंने उत्तम स्ट्रिप्स से माल लिया।
Summary
The agent re-engaged a known lead, but the call was immediately derailed by the customer's objection to a price increase on a recent quote. The agent attempted to justify the price based on a non-standard spec (7.8mm vs 8mm) but failed to regain control of the conversation or follow the pitch structure. The call ended passively with no resolution or next step.
Coaching
When a customer brings up a past issue, acknowledge it briefly but then pivot back to the current call's purpose using the proper structure; don't let the entire conversation get stuck on a previous failed quote.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | अ सर जी अभी कुछ रिक्वायरमेंट थी एचआर में? एचआर, सीआर? The agent did not use the customer's name or ask for permission before jumping into the requirement check. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead immediately asking about requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | कौन दे रहा है वो फरीदाबाद? मोंगर्स वो योगेश जी दे रहे हैं क्या? The agent only asked about the current supplier, and only in response to a price challenge, missing all other discovery points. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the conversation remained focused on a disputed price from a past interaction. |
| SL5 Qualify | 2 | fail | – | 0.0 | अ सर जी अभी कुछ रिक्वायरमेंट थी एचआर में? एचआर, सीआर? While the agent asked if a requirement exists, he got stuck on a past quote and failed to capture any details for a new/current one. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | ठीक है, कुछ होता है तो बताइए आप। The call ended with a passive, non-committal statement, not an agreed next step. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | सर रिक्वायरमेंट तो है लेकिन आपके मार्केट में प्राइस ज्यादा हैं आप इधर। |
वो रीजन है ना सर, सेवन पॉइंट एट आपने दिया था। वही अगर आठ एमएम का होता तो वो कम हो सकता था। |
| incumbent_supplier | mishandled | टाटा, एम्प्लस स्टील है, आपका उत्तम स्ट्रिप्स है। मैंने उत्तम स्ट्रिप्स से माल लिया। |
ठीक है, कुछ होता है तो बताइए आप। |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.484 | 34.3s | 36.5s | 114.2s | 5.9s | 295.6 | 0 | 22 | 23 | 13 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello
हॅलो
unknown
1.4s
[crosstalk]
customer
3.6s
Hello
हॅलो
agent
4.2s
Yes, hello.
हां जी नमस्ते।
customer
5.2s
Hello.
नमस्ते।
agent
6.0s
Rohit speaking, Rohit Mishra from the JSW One platform.
रोहित बात कर रहा हूं, रोहित मिश्रा फ्रॉम जेएसडब्ल्यू वन प्लॅटफॉर्म से।
customer
8.6s
From where?
कौनसे?
agent
9.2s
From JSW, Jindal Steel.
जेएसडब्ल्यू से, जिंदाल स्टील।
customer
10.4s
Yes, yes.
हां जी, हां जी।
agent
11.4s
Uh sir, did you have any requirement in HR right now? HR, CR?
अ सर जी अभी कुछ रिक्वायरमेंट थी एचआर में? एचआर, सीआर?
customer
13.5s
Sir, I do have a requirement, but your prices in the market are high here.
सर रिक्वायरमेंट तो है लेकिन आपके मार्केट में प्राइस ज्यादा हैं आप इधर।
agent
16.2s
Where do you need it?
कहां पे चाहिए आपको?
customer
17.8s
I that day... in Faridabad.
मैंने उस दिन फरीदाबाद में।
agent
18.8s
In Faridabad. J-Lite Automotive?
फरीदाबाद में। जे लाइट ऑटोमोटिव?
customer
20.2s
Yes.
हां।
agent
21.0s
You had placed a requirement just yesterday or the day before.
कल या परसों ही आपने तो रिक्वायरमेंट डाली थी।
customer
22.8s
He told me sixty-three thousand five hundred, that was the quote.
सिक्सटी थ्री थाउजंड फाइव हंड्रेड बोला मेरेको, कोट बोला।
customer
24.8s
Yes. Now I told them, first he told me 61.5. Now he has increased it by 2000 rupees and made it 63.5.
हां। अभी मैंने उनको बोला, पहले उन्होंने मेरेको बोला सिक्सटी वन पॉइंट फाइव बोला। अभी उसको दो हजार रुपए बढ़ा के सिक्सटी थ्री पॉइंट फाइव कर दिया।
agent
29.8s
That's the reason, sir, you had given 7.8. If it had been 8 mm, then it could have been lower.
वो रीजन है ना सर, सेवन पॉइंट एट आपने दिया था। वही अगर आठ एमएम का होता तो वो कम हो सकता था।
customer
33.5s
No no no. He told me for 8 mm... Oh man, in this, for the first time you...
नो नो नो। उन्होंने मेरेको एट एमएम का बाबा इसमें तो मेरेको तो पहली बार आप
agent
36.2s
I'll, I'll, I'll tell you what that was. My ex-Ghaziabad price was 61,400. On that, your
मैं मैं मैं बताता हूं, उस वो क्या था। मेरा एक्स गाजियाबाद प्राइस था सिक्सटी वन फोर हंड्रेड। उसपे आपका
customer
39.8s
No, he said Faridabad.
ना, फरीदाबाद बोला उन्होंने।
agent
41.2s
What did he say? Faridabad?
क्या बोला था? फरीदाबाद?
customer
42.1s
Yes.
येस।
agent
42.9s
One second.
एक सेकंड।
agent
44.8s
Ex-Faridabad.
एक्स फरीदाबाद।
agent
47.4s
No, this was Ghaziabad.
नहीं, ये गाजियाबाद था।
customer
48.4s
Now, he didn't tell me, he told me this only, that Faridabad. He asked, 'Where are you calling from?' I said Faridabad. He said, 'Okay, you'll get it in Faridabad and you'll get this rate'.
अब मुझे नहीं बोला, उन्होंने मेरेको यही बोला था कि फरीदाबाद। आप कहां से बोल रहे हो? मैंने कहा फरीदाबाद। कह रहे ठीक है फरीदाबाद में मिल जाएगा और आपको रेट इतना मिलेगा।
agent
53.6s
See, whatever it was, 61,400
देखिए, जो भी था ना, सिक्सटी वन फोर हंड्रेड
customer
54.8s
Landed, he said landed.
लैंडेड, लैंडेड बोला।
agent
55.8s
Okay. 63,650?
अच्छा। सिक्सटी थ्री सिक्स फिफ्टी?
customer
57.4s
Hmm. He said 61,500 landed. I said okay. That was for 8 mm. So I said okay, just check once if 7.8 is also available.
हम्म। सिक्सटी वन फाइव हंड्रेड बोला लैंडेड। मैंने कहा ठीक है। वो एट एमएम की बात हुई थी। तो मैंने कहा ठीक है, अभी एक बारी आप चेक कर लो अगर सेवन पॉइंट एट भी मिलता है तो।
agent
63.0s
Hmm. Right. Right now, the rates are the same. It's going for 61,500 ex-Ghaziabad. Okay?
हम्म। ठीक है ना। अभी तो रेट उतने ही चल रहे हैं। सिक्सटी वन फाइव हंड्रेड का चल रहा है एक्स गाजियाबाद। ठीक है?
agent
66.9s
Ex-Ghaziabad. How will you get JSW for so less? Delivered in 61.
एक्स गाजियाबाद। इतने कम में जेएसडब्ल्यू कहां से आ जाएगा? सिक्सटी वन में डिलिवर्ड।
customer
69.4s
But I told him this only, that I am getting it in Faridabad for this much.
बट मैंने उनको यही बोला, मेरेको फरीदाबाद में मेरेको इतने में मिल रहा है।
customer
72.4s
Hmm.
हम्म।
agent
73.4s
Who is giving it in Faridabad? Mongers, is that Yogesh ji giving it?
कौन दे रहा है वो फरीदाबाद? मोंगर्स वो योगेश जी दे रहे हैं क्या?
customer
75.4s
No no no, sir. Tata, I said Tata's.
ना ना ना जी। टाटा, टाटा का बोला मैंने।
agent
77.0s
Okay.
अच्छा।
customer
77.6s
Tata, Amplus Steel is there, your Uttam Strips is there. I bought material from Uttam Strips.
टाटा, एम्प्लस स्टील है, आपका उत्तम स्ट्रिप्स है। मैंने उत्तम स्ट्रिप्स से माल लिया।
agent
81.2s
Hmm hmm hmm.
हम्म हम्म हम्म।
agent
81.8s
From whom? Uttam Strips?
किससे? उत्तम स्ट्रिप्स?
customer
83.2s
Okay, okay.
अच्छा अच्छा।
agent
85.8s
Okay, if there's anything, you let me know.
ठीक है, कुछ होता है तो बताइए आप।
customer
87.4s
Yes.
हां।
customer
88.4s
[sound of coughing]