Call 21112178851710351 2026-09-04 · Rohit Mishra · 0:25
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | short or unclear only 4 turns - short exchange, limited evidence to score | Hindi | 4 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise and crosstalk from the agent's side makes parts of the conversation difficult to discern.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence med · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The transcript begins mid-call; there is no evidence of the agent greeting, identifying themselves, or asking for permission.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a supply or price hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
This was an extremely brief call that appears to have started mid-conversation or had a poor connection. The agent asked for the customer's location ('Panditpur'), and the call ended immediately after. No business details were discussed.
Coaching
On very short calls or where the line is poor, ensure you still attempt the full opener to establish who you are before asking questions.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The transcript begins mid-call; there is no evidence of the agent greeting, identifying themselves, or asking for permission. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not deliver a supply or price hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was done. |
| SL5 Qualify | 2 | fail | – | 0.0 | AGENT: Sir, where are you from? The agent asked for location but did not ask about a current requirement or capture any other qualifying details before the call ended. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly with no next step committed. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.433 | 1.3s | 1.7s | 22.0s | 1.0s | too short | 0 | 2 | 2 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Whom should I tell?
किसको बताऊ?
agent
2.8s
Sir, where are you from?
सर आप कहाँ से हो?
customer
3.8s
Panditpur.
पंडितपुर।
agent
5.0s
Hello?