21112178851698763 · Call

Call 21112178851698763 2026-09-04 · Abdul Ansari · 1:34

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	General Enquiry	full conversation 26 turns, clean transcript (4% inaudible)	Hindi	26	supply_led (campaign_name:medium)

Audio: noisy: Background chatter is present throughout the call, which sometimes makes the speech slightly muffled.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

3.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

Agent followed up on a past order for 1500x1710 HR that 'couldn't be processed'. No supply constraint was identified for the new upcoming requirement.

4 · Sentiment

the CUSTOMER

+0.54

confidence high · +16/−0 from 9 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Hook (supply/price signal) Agent did not use a supply or price hook; instead, he referenced a past failed order.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) Agent did not ask any of the required discovery questions about the customer's business or needs.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

−2.0 pts Qualify Agent asked if a requirement exists, but failed to capture any details (grade, qty, etc.) when the customer said yes.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?

did well

Opener & permission

[3s] AGENT: Yeah, am I speaking with Siddhivinayak Industries, sir? ... [6s] AGENT: This is Abdul speaking, sir, from JSW Mumbai Head Office.

Closure with next step

[38s] AGENT: I will WhatsApp you, okay? On your personal number. You can send me the inquiry, okay?

Summary

The agent followed up with Siddhivinayak Industries regarding a previous HR material order that could not be processed. The customer confirmed they have a new requirement coming tomorrow and agreed to send the details over WhatsApp after the agent initiates the chat.

Coaching

When the customer confirmed a new requirement is coming tomorrow, you should have immediately asked qualification questions on the call instead of deferring it to WhatsApp.

Missed: SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	pass	–	2.0	[3s] AGENT: Yeah, am I speaking with Siddhivinayak Industries, sir? ... [6s] AGENT: This is Abdul speaking, sir, from JSW Mumbai Head Office. Agent correctly identified the company and introduced himself and JSW, and the customer was willing to proceed.
SL2 Hook (supply/price signal)	2	fail	–	0.0	Agent did not use a supply or price hook; instead, he referenced a past failed order.
SL3 Discovery (6 Qs)	2	fail	0	0.0	Agent did not ask any of the required discovery questions about the customer's business or needs.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	No discovery was performed, and no USPs were pitched.
SL5 Qualify	2	fail	–	0.0	[35s] CUSTOMER: Yes, one will come, I will put it in. Agent asked if a requirement exists, but failed to capture any details (grade, qty, etc.) when the customer said yes.
SL6 Closure with next step	1	pass	–	1.0	[38s] AGENT: I will WhatsApp you, okay? On your personal number. You can send me the inquiry, okay? Agent established a clear and agreed-upon next step for the customer to send the inquiry via WhatsApp.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.625	23.7s	14.2s	56.1s	3.6s	313.9	0	13	13	9

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

1.4s

Hello.

हॅलो

agent

2.1s

Hello.

हॅलो

agent

2.7s

Yeah, am I speaking with Siddhivinayak Industries, sir?

या, सिद्धीविनायक इंडस्ट्रीज से बात कर रहे है सर?

customer

4.9s

Yes, tell me.

हां बोलिए ना।

agent

5.8s

This is Abdul speaking, sir, from JSW Mumbai Head Office.

अब्दुल बात कर रहा हूं सर, JSW मुंबई हेड ऑफिस से।

customer

7.6s

Yes, tell me.

हां बोलिए।

agent

8.5s

Sir, your... I am speaking from Mumbai, Mumbai.

सर आपका मुंबई मुंबई से बात कर रहा हूं मैं।

customer

10.5s

Yes, yes, yes.

हां हां हां।

agent

11.2s

Sir, you had an order, right sir, for 1500 by 1710.

सर आपका एक ऑर्डर था ना सर, 1500 by 1710 का।

customer

13.5s

Yes.

हां।

agent

14.2s

So, that couldn't be processed. Do you have any other requirement right now? Any live requirement for material?

तो इसका हो नहीं पाया था। अभी कुछ अभी कुछ दूसरा रिक्वायरमेंट है क्या आपको? लाइव रिक्वायरमेंट कुछ है मटेरियल का?

customer

18.0s

[inaudible] Hello?

[inaudible] हॅलो?

agent

20.5s

Hello?

हॅलो?

customer

21.0s

Yes, tell me, tell me.

हां बोलिए बोलिए ना।

agent

21.8s

Yes, yes, can you hear me now?

हां हां अभी आवाज आ रही है आपको?

customer

22.9s

Here... Yes, yes, I can hear you, I can hear you, sir.

इधर जी जी आवाज आ रही है, आवाज आ रही है सर।

customer

25.0s

You were saying you are from JSW?

JSW से बोल रहे थे?

agent

26.2s

I am speaking from JSW Head Office, Mumbai.

JSW हेड ऑफिस मुंबई से बात कर रहा हूं मैं।

customer

28.3s

Yes, tell me, tell me.

हां बोलिए बोलिए।

agent

29.2s

You had put in an inquiry last month, I think, you were speaking with Vinod ji, okay? Regarding HR.

आपने पिछले मंथ आई थिंक इंक्वायरी आप डाला था, विनोद जी से बात कर रहे थे आप, ठीक है? HR के रिगार्डिंग।

customer

32.2s

Yes yes, yes yes yes.

हां हां, yes yes yes.

agent

33.1s

So that couldn't be confirmed. Do you have any live requirement now?

तो कन्फर्म नहीं हो पाया था। अभी कुछ लाइव रिक्वायरमेंट है क्या आपको?

customer

35.4s

Yes, one will come, I will put it in. I will send that. One is going to come tomorrow.

हां एक आएगा, मैं डालता हूं। वो भेजता हूं मैं। एक कल आने वाला है।

agent

38.5s

I will WhatsApp you, okay? On your personal number. You can send me the inquiry, okay?

मैं WhatsApp कर देता हूं आपको, ठीक है? पर्सनल नंबर पे। आप मुझे इंक्वायरी भेज दीजिएगा, ठीक है?

customer

41.7s

Okay, okay. Okay.

ठीक है, ठीक है। ओके।

agent

43.1s

Okay okay sir, thank you.

ओके ओके सर, थैंक यू।